Scurri Track Plus

Reduce WISMO queries and boost customer loyalty with on-brand communications that drive engagement

Scurri Track Plus

Own your post-purchase communications

The post-purchase phase is the period during which your customers show highest engagement.

Scurri’s easy-to-integrate post-purchase communications solutions put you in control of sending own-branded communications.

eCommerce retail landscape

Overcome the retail challenges of 2023

The 2023 retail landscape presents a growing amount of challenges for eCommerce retailers – including rising interest rates, increased cost of living, inflation, post-pandemic return to in-store and a decline in consumer demand.

What this means for retailers:

New customers are more difficult to acquire
An omnichannel customer experience is increasingly expected
Boosting loyalty and protecting customer acquisition is critical for profitability
Owning the full customer experience is more important than ever for retailers

Scurri Track Plus helps retailers overcome these challenges by enabling them to take control of the post-purchase experience and turn it into a marketing opportunity.

Get back on track

Gain the visibility, control and efficiency you need to be in the driving seat during the critical period of post-purchase communications.

Engage

Engage customers with own-branded tracking emails

Boost

Boost brand loyalty with a retailer-branded tracking timeline

Reduce

Reduce WISMO queries, confusion and churn

Turn the post-purchase experience into a marketing opportunity

What our customers say

Hear what leading UK retailer Biscuiteers have to say about their experience using Scurri Track Plus

Key features

Branded Emails

Boost loyalty with branded tracking emails

Our post-purchase communications tool provides a simple-to-use yet powerful email send tool that gives you full control to personalise the design of your tracking emails – with no API setup required.

No more third parties sending tracking emails on your behalf – now you can turn the post-purchase experience into a marketing opportunity and maintain end-to-end communication with your customer.

“Shipping updates have been found to have a 117% higher open rate than other forms of email communication.

Our post-purchase communications tool places your brand directly in front of your customer during this highly engaged period.”

Rory O’Connor, CEO – Scurri

Branded Tracking

Provide order updates with a branded tracking timeline

Place your brand front and centre during a time of peak engagement.

Retailers can choose to embed a tracking timeline as a widget on the retailer website or have it hosted by Scurri as a standalone, retailer-branded page.

Create a consistent brand experience for customers tracking their order
Instil customer trust through user-friendly tracking updates and estimated delivery date
Promote special offers with custom imagery and links
Provide peace of mind and reduce WISMO queries
Extend brand visibility at a time of peak engagement

Automation

Reduce WISMO queries with automated communications

With our post-purchase communications tool, you can easily automate personalised communications to customers.

Easy-to-set up configurations help streamline and simplify complex communications.

Next-generation customisation

Customise messages with unparalleled flexibility

Enjoy unparalleled opportunity to customise messages and leverage each moment of the post-purchase journey with for maximum return.

Here are some examples of how routes and triggers can be used to customise messages:

When a customer's delivery arrives as planned, send them a review request
If a customer orders a new product, send them an incentive to share the unboxing on social media
If a customer needs to sign to accept their delivery, send them a reminder when their item is out for delivery
If a customer is based in a certain country, send them information about physical stores near them
If a product needs instructions, include a how to video upon delivery

“It’s well known that eCommerce tracking emails can get open rates of up to 50%-80% in comparison to the 10%-20% open rate of typical marketing emails.

Scurri Track Plus helps retailers personalise and customise communications during this period of exceptionally high engagement.”

Sarah Doran, Product Manager – Scurri

Integration

Easily integrate with your carriers and tech stack

Whether you’re an existing Scurri customer or want to use our post-purchase communications tool as a standalone product – integrating with your carriers and tech stack is easy.

We've already done the heavy carrier integration work so you don't have to
Retailer branded tracking timeline can be embeded on your retailer site or can be hosted as a standalone page by Scurri
For non-Scurri customers, shipments can be imported flexibly via API or CSV
For Scurri customers, shipment details flow directly from Scurri as soon as they are manifested
All of our integrations and systems are protected and secure - giving stringent protection to your customer data

How it works

Our post-purchase communications tool enables retailers to maximise retention, protect customer acquisition and generate new revenue in the form of up-sell opportunities.

Automatic flow

Once a shipment is manifested in the Scurri platform*, those shipment details flow automatically into our post purchase communications tool

Branded emails

When our software receives the shipment information, it uses the tracking data to trigger a series of branded customer emails based on configured conditions.

Triggered emails

You may decide that particular tracking statuses, such as In Transit or Out For Delivery, should trigger an email.

Multiple filters

You can create any number of filters and send particular emails for orders over a certain value, for VIP customers, and based on the SKU, for example.

Branded Tracking Timeline

A retailer-branded tracking page contains a timeline including an estimated delivery date. This page can be easily customised with images, links and special offers.

Tracking Timeline Widget

Prefer to embed the order tracking timeline on your existing retailer website? You can embed the tracking timeline on your existing website using a widget.

*For non-Scurri customers, shipment information is imported via CSV or API

Take control of your

post-purchase communications

Trusted by Market Leaders

Our post-purchase communications tool is brought to you by the same team who developed Scurri – an industry leading, award winning delivery management platform that connects over 100 million orders per year.

Best in class for label dispatch mangement.

Scurri is a fast and reliable SAAS based label solution with a powerful rules based engine which allows us to tailor our label creation to both country and SKU based accuracy. Scurri is a time saving investment and allows our business to grow with a multiple carrier approach to omnichannel retailing.

Fantastic Delivery Management Software!

The team at Scurri are second to none, they are quick to answer and queries that we have and really treat us like valued customers. I would highly recommend Scurri to anyone thinking of using delivery management software.

Excellent piece of software and a great company to work with

Scurri has an excellent and very modern interface, easy to use and pretty reliable. The rules system is brilliant and allows for intense customisation of shipping. We sell a large range of items, large, small, low and high prices and we use 4 different couriers... which would constitute a logistical nightmare if it wasn't for Scurri!

An amazing eCommerce Tool that can handle everyday shipping

Clean and simple interface that is easy to navigate. The breakdown/report of each carrier to get a total number of orders shipped is great for logistics and marketing purposes.

Excellent helpful service

Scurri have helped us here with many operational challenges, their are quick and efficient responses make the operation much more valuable.

Scurri, the future of logistical API label validation? YES

Hands on account managment working together so Scurri can understand what buisness requirments they have. Detailed road map of upcoming carrier intergrations.

Excellent Shipping Software

The "Scan to Print" feature is particularly useful.

More about Scurri

Events

Exclusive events for eCommerce retailers

At Scurri, we’re known to throw a good party for eCommerce retailers.

From The Chemical Brothers to the British Touring Car Championship and regular eCommerce Insight events – our 2023 calendar has everything you’ll need to keep you inspired, connected and entertained.

Discover our events schedule and request to attend.

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Sign up today and you’ll also receive instant access to our 2023 eCommerce Delivery Trends Report.

Next steps

Case studies

See examples of how we have helped leading retailers drive efficiencies, growth and profit.

Pain points

Discover how our solutions solve delivery pain points for our customers.

Our customers

Meet our customers and hear why they choose Scurri as their delivery management platform.

Take control of your

post purchase communications