AI for Retailers

AI adoption in retail is growing fast – 40% of eCommerce executives already use AI, and 80% expect to by 2025.

 

With possible use cases spanning customer retention, customer support, product recommendations and more, the possibilities for AI in retail are vast. Yet, finding the right AI solution that meets business goals is a key challenge for eCommerce retailers.

 

Helping retailers meet the AI challenge

Introducing Scurri AI Concierge

At Scurri, we’ve leveraged our significant expertise within retail technology to develop Scurri AI Concierge – a personalised AI assistant that reduces costs and enhances customer experience for eCommerce retailers by:

Book a consultation to discover how 82% of WISMO queries can be absorbed by Scurri AI Concierge

82%

Queries absorbed by AI

A quick and simple way to ask ‘where is my order?’

40%

Of queries shift to social

Streamlining the customer experience

Key features

Automated WISMO Resolution

via digital assistant

AI Powered
FAQ

with accurate responses

Embedded Campaigns

on customers preferred channels

Solve 82% of WISMO queries

The No. 1 question online retailers are asked all the time is ‘where is my order?’

 

Answering this is a costly process, and usually involves four steps:

 

Customer Query

Customer Service

Carrier Service 

Customer Service

With Scurri AI Concierge, 82% of WISMO queries can be resolved automatically via AI 

– greatly reducing operational costs and improving the customer experience.

Automated WISMO Resolution

Automate your WISMO responses with our digital assistant

Unlimited FAQ  capabilities

Use Scurri AI Concierge to answer unlimited customer FAQs in their channel of choice. No API required.

Answer unlimited customer queries

Automated FAQ responses in your brand's tone of voice

Our digital assistant can automatically answer low value, high volume questions with ease.

Embedded Marketing Campaigns

Unlock marketing opportunities at a time of peak engagement with our embedded marketing campaigns

Increase Revenue & Brand Loyalty

Target existing customers at a time of peak engagement

The cost and friction in answering ‘Where is my Order?’

WISMO queries can cost retailers signigicantly

4 Manual Steps

The No. 1 question online retailers are regularly asked is ‘where is my order?’

This question often has 4 manual steps to get the answer and stops customer service from solving complex customer queries.

 

Get in touch to see how Scurri AI Concierge can help reduce costly WISMO queries.

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Reducing WISMO costs by deflecting low value, high volume questions

Answering customer queries through an FAQ integration. No API required.

Get started

Book a consultation with our team to see how Scurri AI Concierge can help you reduce costs and enhance your customer experience 

More about Scurri

Scurri Connect for carrier management

From labelling to delivery, Scurri Connect seamlessly connects every stage of the eCommerce journey. Discover why retailers choose Scurri Connect to power their shipping and delivery.

Scurri Track Plus for post-purchase experience

Take control of the Customer Delivery Experience (CdX). See first-hand how Scurri Track Plus can transform the customer delivery experience.