Scurri Track Plus

Reduce WISMO queries and boost customer loyalty with on-brand communications that drive engagement

Scurri Track Plus

Own your post-purchase communications

The post-purchase phase is the period during which your customers show highest engagement. 


Scurri’s easy-to-integrate post-purchase communications solutions put you in control of sending own-branded communications.

eCommerce retail landscape

Overcome the retail challenges of 2023

The 2023 retail landscape presents a growing amount of challenges for eCommerce retailers – including rising interest rates, increased cost of living, inflation, post-pandemic return to in-store and a decline in consumer demand.


What this means for retailers:

Scurri Track Plus helps retailers overcome these challenges by enabling them to take control of the post-purchase experience and turn it into a marketing opportunity.

Get back on track

Gain the visibility, control and efficiency you need to be in the driving seat during the critical period of post-purchase communications.


Engage customers with own-branded tracking emails


Boost brand loyalty with a retailer-branded tracking timeline


Reduce WISMO queries, confusion and churn

Turn the post-purchase experience into a marketing opportunity

What our customers say

Hear what leading UK retailer Biscuiteers have to say about their experience using Scurri Track Plus

Key features

Branded Emails

Boost loyalty with branded tracking emails

Our post-purchase communications tool provides a simple-to-use yet powerful email send tool that gives you full control to personalise the design of your tracking emails – with no API setup required.


No more third parties sending tracking emails on your behalf – now you can turn the post-purchase experience into a marketing opportunity and maintain end-to-end communication with your customer.

“Shipping updates have been found to have a 117% higher open rate than other forms of email communication.

Our post-purchase communications tool places your brand directly in front of your customer during this highly engaged period.”

Rory O’Connor, CEO – Scurri

scurri delivery management software
Branded Tracking Page

Branded Tracking

Provide order updates with a branded tracking timeline

Place your brand front and centre during a time of peak engagement. 

Retailers can choose to embed a tracking timeline as a widget on the retailer website or have it hosted by Scurri as a standalone, retailer-branded page.


Reduce WISMO queries with automated communications

With our post-purchase communications tool, you can easily automate personalised communications to customers.


Easy-to-set up configurations help streamline and simplify complex communications.

Next-generation customisation

Customise messages with unparalleled flexibility

Enjoy unparalleled opportunity to customise messages and leverage each moment of the post-purchase journey with for maximum return.


Here are some examples of how routes and triggers can be used to customise messages:

“It’s well known that eCommerce tracking emails can get open rates of up to 50%-80% in comparison to the 10%-20% open rate of typical marketing emails.

Scurri Track Plus helps retailers personalise and customise communications during this period of exceptionally high engagement.”

Sarah Doran, Product Manager – Scurri

scurri delivery management software


Easily integrate with your carriers and tech stack

Whether you’re an existing Scurri customer or want to use our post-purchase communications tool as a standalone product – integrating with your carriers and tech stack is easy.

How it works

Our post-purchase communications tool enables retailers to maximise retention, protect customer acquisition and generate new revenue in the form of up-sell opportunities.

Automatic flow

Once a shipment is manifested in the Scurri platform*, those shipment details flow automatically into our post purchase communications tool

Branded emails

When our software receives the shipment information, it uses the tracking data to trigger a series of branded customer emails based on configured conditions.

Triggered emails

You may decide that particular tracking statuses, such as In Transit or Out For Delivery, should trigger an email.

Multiple filters

You can create any number of filters and send particular emails for orders over a certain value, for VIP customers, and based on the SKU, for example.

Branded Order Tracking Timeline

Branded Tracking Timeline

A retailer-branded tracking page contains a timeline including an estimated delivery date. This page can be easily customised with images, links and special offers.

Branded Tracking Widget

Tracking Timeline Widget

Prefer to embed the order tracking timeline on your existing retailer website? You can embed the tracking timeline on your existing website using a widget.


*For non-Scurri customers, shipment information is imported via CSV or API

Take control of your

post-purchase communications

Trusted by Market Leaders

Our post-purchase communications tool is brought to you by the same team who developed Scurri – an industry leading, award winning delivery management platform that connects over 100 million orders per year. 

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More about Scurri


Exclusive events for eCommerce retailers

At Scurri, we’re known to throw a good party for eCommerce retailers.

From The Chemical Brothers to the British Touring Car Championship and regular eCommerce Insight events – our 2023 calendar has everything you’ll need to keep you inspired, connected and entertained.

Discover our events schedule and request to attend.

Get eCommerce insights straight to your inbox

Get industry-specific reports, need-to-know data, and customer insights you can’t afford to miss.


Sign up today and you’ll also receive instant access to our 2023 eCommerce Delivery Trends Report.

UK eCommerce Fashion Industry Insight Report

Next steps

See examples of how we have helped leading retailers drive efficiencies, growth and profit.

Discover how our solutions solve delivery pain points for our customers.

Meet our customers and hear why they choose Scurri as their delivery management platform.

Take control of your

post purchase communications

2023 eCommerce Delivery Trends Report

Download our report to gain key insights into delivery trends for UK eCommerce retailers