Scurri Track Plus
The post-purchase phase is the period during which your customers show highest engagement.
Scurri’s easy-to-integrate post-purchase communications tool puts you in control of sending own-branded communications.
The 2023 retail landscape presents a growing amount of challenges for eCommerce retailers – including rising interest rates, increased cost of living, inflation, post-pandemic return to in-store and a decline in consumer demand.
What this means for retailers:
Scurri Track Plus helps retailers overcome these challenges by enabling them to take control of the post-purchase experience and turn it into a marketing opportunity.
Get back on track
Engage customers with own-branded tracking emails
Boost brand loyalty with personalised communications
Reduce WISMO queries, confusion and churn
Key features
Our post-purchase communications tool provides a simple-to-use yet powerful email send tool that gives you full control to personalise the design of your tracking emails – with no API setup required.
No more third parties sending tracking emails on your behalf – now you can turn the post-purchase experience into a marketing opportunity and maintain end-to-end communication with your customer.
“Shipping updates have been found to have a 117% higher open rate than other forms of email communication.
Our post-purchase communications tool places your brand directly in front of your customer during this highly engaged period.”
Rory O’Connor, CEO – Scurri
With our post-purchase communications tool, you can easily automate personalised communications to customers.
Easy-to-set up configurations help streamline and simplify complex communications.
Enjoy unparalleled opportunity to customise messages and leverage each moment of the post-purchase journey with for maximum return.
Here are some examples of how routes and triggers can be used to customise messages:
“It’s well known that eCommerce tracking emails can get open rates of up to 50%-80% in comparison to the 10%-20% open rate of typical marketing emails.
Scurri Track Plus helps retailers personalise and customise communications during this period of exceptionally high engagement.”
Sarah Doran, Product Manager – Scurri
Whether you’re an existing Scurri customer or want to use our post-purchase communications tool as a standalone product – integrating with your carriers and tech stack is easy.
How it works
Once a shipment is manifested in the Scurri platform*, those shipment details flow automatically into our post purchase communications tool
When our software receives the shipment information, it uses the tracking data to trigger a series of branded customer emails based on configured conditions.
The routes which are set by you are based on easy-to-use filters that create the conditions for each email to be sent.
You may decide that particular tracking statuses, such as In Transit or Out For Delivery, should trigger an email.
You can create any number of filters and send particular emails for orders over a certain value, for VIP customers, and based on the SKU, for example.
Take control of your
post-purchase communications
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More about Scurri
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From Arctic Monkeys to the British Grand Prix and regular eCommerce Insight events – our 2023 calendar has everything you’ll need to keep you inspired, connected and entertained.
Discover our events schedule and request to attend.
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Next steps
Take control of your
post purchase communications