As eCommerce evolves at lightning pace in 2025, retailers rely on a suite of eCommerce solutions to streamline delivery, delight customers, and stay ahead of what’s in store in 2026.
Here’s a breakdown of the core solution types reshaping delivery that are likely to continue in 2026 – and how fresh data from shipments through the Scurri platform have revealed these trends taking place already in 2025.
Hint: If you enjoy the stats mentioned throughout this post – check out more data in Scurri Unpacked – our portal for delivery trends based on data of 200M shipments anually.
1. Checkout optimisation platforms
These platforms streamline everything from product discovery to checkout, incorporating AI-driven personalisation, visual and voice search, and conversational commerce.
2025 Trend: Hyper-personalised experiences are now standard. Delivery expectations are deeply contextual – retailers tailor options not only by product but by urgency and occasion.
For example – data from Scurri Unpacked show that sales soared during the Father’s Day period – so offering Sunday delivery in the lead up to Father’s Day could help retailers capitalise on this promotional period, while saving costs by not having this delivery option live all year round.
2. Carrier Management Software
These tools dynamically pick the best shipping partner based on cost, speed, and reliability, automating labels and rate comparisons.
2025 Trend: Real-time, rules-driven routing powers smarter decisions. Retailers leverage platforms like Scurri Connect to assign the optimal carrier for each order – factoring in region, product, and shipping priorities.
3. Delivery Tracking & Post-Purchase Communication
Shoppers expect visibility – branded tracking pages, proactive alerts, and post-purchase messaging are must-haves.
2025 Trend: Customers crave choice, transparency, and control.
According to Scurri, 60% of consumers prioritise speed, 56% want live tracking, and 51% expect free returns. Scurri Delivery Management Software Platforms like Scurri Track Plus and AI Concierge help reduce WISMO (“Where Is My Order?”) queries and boost loyalty.
4. Warehouse & Fulfillment Automation
AI-powered picking, robotics, and smart shelving drive efficient fulfillment, with visibility across multiple sales channels.
2025 Trend: Fast, flexible and integrated fulfillment is key. As UK consumers increasingly expect next-day or same-day delivery, strategic warehouse placement and automation – highlighted in Scurri’s fulfillment insights – are more important than ever.
5. Last‑Mile Delivery Platforms
These orchestrate delivery via crowdsourced drivers, EVs, and drones for speedy, flexible service locally.
2025 Trend: Delivery preferences are shifting – Scurri’s data shows weekend deliveries jumped 47%, express signed deliveries are up 28%, and next‑day delivery volumes rose 29% year-over-year. This underscores growing demand for secure, fast, and flexible last-mile solutions.
Get the data before the solution
Ultimately, the eCommerce solutions that will be the most relevant in 2026 will be the solutions that reflect, embrace and build upon the trends we saw in 2025.
For more insights about delivery trends in 2025, explore Scurri Unpacked and take a deep dive into delivery statistics.