Post-Purchase Software – Scurri Track Plus

Putting retailers back in control of the customer delivery experience (CdX) by reducing delivery support overhead, reducing the volume of customer delivery enquiries, reducing negative reviews, increasing repeat purchase revenue, and protecting your brand across the full customer experience.

Take control of the Customer Delivery Experience (CdX)

Engage

Engage customers with own-branded tracking emails

Boost

Boost brand loyalty with a retailer-branded tracking timeline

Reduce

Reduce WISMO queries, confusion and churn

Key features of our post-purchase software

Branded tracking emails

Send branded post-purchase emails at a time of peak engagement to boost brand loyalty and increase repeat purchases.

Branded tracking timelines

Provide a branded tracking timeline for your customers to keep them informed at every stage of the post-purchase journey.

Estimated delivery dates

Reduce order anxiety by providing customers with accurate estimated delivery dates.

Post-purchase insight reports

Get the insights you need to make data-driven decisions with intuitive post-purchase marketing reports.

How it works

Automatic flow

Once a shipment is manifested in the Scurri platform*, those shipment details flow automatically into our post purchase communications tool

Branded emails

When our software receives the shipment information, it uses the tracking data to trigger a series of branded customer emails based on configured conditions.

Triggered emails

You may decide that particular tracking statuses, such as In Transit or Out For Delivery, should trigger an email.

Automations

You can create any number of automations and send particular emails for orders over a certain value, for VIP customers, and based on the SKU, for example.

Branded Order Tracking Timeline

Tracking Timeline

A retailer-branded tracking page contains a timeline including an estimated delivery date. This can be hosted by Scurri or embedded on your own website.

Data and Insights

You’ll get to monitor all insights regarding the post-purchase experience with our reports and dashboards. See open rates, click-through rates, carrier activity and more.

 

*For non-Scurri Connect customers, shipment information is imported via API or Shopify

Launch a demo

Want to see first-hand how our post-purchase software can transform the customer delivery experience?

 

Enter your details below to instantly receive a series of automated branded tracking emails from our demo brand ‘Le Mark’, including links to explore a branded tracking timeline page.

Dobell

Improved the customer journey while driving profit.

“Thanks to the commercial savings due to a reduction in customer contact & more importantly brand building by providing a seamless and accurate up front customer journey, I think Scurri Track Plus is worth every penny.”

David Butcher

Operations, CS & Global Logistics Manager

Estimate your ROI

Use our Post-Purchase ROI Calculator to see how your business can benefit from our post-purchase platform.


Enter a few key metrics to receive a guideline estimate of the potential cost savings and incremental revenue your business could unlock with Scurri Track Plus.