Scurri Market Report
AI and the Future of Fulfilment
From promise to delivery: a must-read Report for Retail Operations & Fulfilment Managers
Discover how AI is reshaping fulfilment, from forecasting to the final mile, and what it means for speed, efficiency, sustainability and trust.
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AI is no longer optional in fulfilment
Consumers already expect AI, but they will not pay more for it. This report shows how operations leaders can reduce costs, protect margins and build resilience in a margin-tight market.
38%
of UK consumers already use AI in shopping
44%
reject paying extra for AI-enabled speed
72%
believe AI is key to fixing social commerce fulfilment
Inside the report you’ll discover:
- Where consumers expect AI to improve fulfilment
- Insights from original research with over 1,000 UK consumers
- How AI applies across the fulfilment chain using real-world benchmarks
- The AI maturity model and how to use it as a practical checklist for operations leaders
"AI must work invisibly to deliver real results. Consumers expect AI in fulfilment, but they will not pay more for it. That places a premium on making AI practical, cost-neutral and reliable.”
Rory O’Connor
Chief Executive Officer, Scurri
Proven impact of AI in fulfilment
20–30%
Inventory reductions.
Less capital tied up, fewer stockouts
10-20%
Lower warehousing costs.
Higher throughput, reduced errors
50%
Fewer delivery delays.
Predictive AI helps keep promises
40%
Capacity gains.
Automation unlocks faster fulfilment
64%
Emissions reductions.
Proving sustainability can be profitable
Download the report to discover how leading retailers are achieving these results and how your operations team can too.