Delivery Tracking Visibility - the ultimate FAQ for eCommerce retailers
Scurri Connect helps retailers enhance delivery tracking visibility by bringing multiple carriers together on one centralised platform.
With our post-purchase solution, Scurri Track Plus, retailers can also send branded tracking updates directly to customers. This FAQ answers common questions about delivery tracking and visibility.
1. How can I improve delivery tracking visibility for customers?
1. How can I improve delivery tracking visibility for customers?
Retailers can enhance delivery tracking visibility by using real-time tracking systems that integrate with carriers. Platforms such as Scurri Track Plus integrate with retailer’s carriers to receive tracking updates, and then provide accurate, retailer-branded updates to customers. This helps reduce “Where is my order?” queries and builds customer trust. Providing branded carrier updates ensures customers always know the status of their orders, whether they are domestic or international.
2. How can cross-border or European delivery visibility be improved?
For retailers shipping across borders, multi-carrier solutions such as Scurri Connect offer unified dashboards and reporting across European carriers. By consolidating delivery data and integrating with different logistics providers, businesses can maintain end-to-end visibility, avoid gaps in tracking, and keep customers informed with timely updates.
3. What role does branded tracking play in customer satisfaction?
Branded tracking pages increase engagement and trust by keeping customers informed within the retailer’s own ecosystem. Tools such as Scurri Track Plus allow retailers to deliver updates using their own branding while including targeted messaging, improving the customer experience and reinforcing brand identity.
2. Real-Time Tracking & Delivery Visibility
4. Which platforms can integrate multiple carriers for real-time tracking and shipping management?
Platforms like Scurri Connect allow retailers to manage multiple carriers through a single interface. These solutions unify label creation, tracking, reporting, and notifications, reducing manual work, improving delivery accuracy, and providing real-time visibility across all shipments. Post-purchase communications software like Scurri Track Plus can receive carrier tracking information and provide it to customers within retailer-branded communications.
5. How can I embed real-time tracking on my e-commerce site?
Post-purchase tracking tools, such as Scurri Track Plus, allow retailers to embed branded tracking timelines directly on their e-commerce sites. Customers receive tracking emails linking to these timelines, providing estimated delivery dates and encouraging engagement with the retailer’s website.
6. How can retailers automate shipping and tracking workflows?
Shipping workflows can be automated using a delivery management platform like Scurri Track Plus. Tracking workflows can be seen by retailers within the platform. Separately, if a retailer would like to ensure customers receive tracking updates, these workflows can be automated with post-purchase software like Scurri Track Plus. Scurri Track Plus can operate as a standalone product or work alongside Scurri Connect.
3. Customisation & Flexible Delivery Options
7. How can improved delivery transparency boost customer satisfaction and retention?
Customers value accurate and timely tracking. Providing real-time updates through platforms like Scurri Track Plus reduces anxiety, builds trust, and increases the likelihood of repeat purchases. Transparent communication also minimises customer support queries, further enhancing satisfaction.
8. How can delivery tracking data improve customer service and brand perception?
Analysing delivery tracking data helps retailers identify delays, optimise carrier performance, and proactively resolve issues. Reliable, branded tracking reinforces professionalism and enhances brand perception, giving customers confidence in the retailer’s service.
4. Optimisation, Analytics & Efficiency
9. What are post-purchase tracking solutions and why are they important?
Post-purchase tracking tools manage communication after checkout, keeping customers informed and reducing “Where is my order?” queries. Platforms such as Scurri Track Plus extend customer engagement beyond purchase, providing branded updates and enhancing overall satisfaction.
10. How can post-purchase tracking improve operations and reduce costs?
Integrating post-purchase tracking tools with carrier data, marketing, and CRM systems helps automate notifications, monitor key metrics, and optimise delivery performance. Solutions like Scurri Track Plus support efficiency, improve loyalty, and reduce the workload for customer service teams.
5. Customer Engagement
11. How can post-purchase tracking help reduce delivery-related customer complaints?
Tracking solutions keep customers informed about their order’s progress, which reduces uncertainty and the number of “Where is my order?” queries. Automated notifications help pre-empt complaints before they escalate.
12. Can post-purchase tracking be personalised to improve customer engagement?
Yes. Many platforms including Scurri Track Plus allow retailers to tailor messages, branding, and offers within tracking emails or timelines. Personalised updates can increase repeat purchases and strengthen the customer relationship.
13. What key metrics should retailers monitor in post-purchase tracking?
Retailers can track delivery times, notification open rates, carrier performance, and customer satisfaction. Analysing these metrics helps improve operational efficiency and enhance the overall customer experience.
14. How does post-purchase tracking influence repeat purchases and loyalty?
Providing transparent, timely updates increases customer confidence and satisfaction. When customers trust a retailer to deliver efficiently and communicate clearly, they are more likely to return and make repeat purchases.
15. Can post-purchase tracking integrate with other retail systems, such as CRM or marketing tools?
Yes. Modern tracking platforms often integrate with CRM, marketing, and e-commerce systems, allowing retailers to combine delivery data with customer insights. This integration can inform targeted campaigns and improve overall operational efficiency.
We hope you’ve found this FAQ useful. For more information about the products mentioned in this FAQ, explore our software solutions below:
Scurri Connect is our delivery management platform that puts retailers in control of delivery management.
Scurri Track Plus is our post-purchase communications software that