Delivery Tracking Software

Improve the customer experience with delivery tracking software that keeps your customers informed every step of the way.

Scurri’s real-time delivery tracking software

Modern consumers expect so much more than just speedy delivery. They want to be able to track their order from the moment it leaves your warehouse to the moment it arrives on their doorstep, with clear and accurate timestamps letting them know exactly when to expect it.

That’s where Scurri Track Plus comes in – our innovative delivery tracking software keeps customers up to date with accurate, fully branded communications that increase brand loyalty by taking the stress and confusion out of the delivery process.

Accurate, up to date communications

Instead of relying on third party carrier portals or order emails that don’t feature retailer branding, customers can track their delivery progress with up-to-date communications and fully automated updates that come directly from your brand.

With Scurri Track Plus, you can:

Key features of our delivery

tracking software

1. Fully branded tracking notifications

Stand out from generic carrier messages with custom email notifications that reflect your brand from start to finish. You’ll be able to automate tracking emails that improve customer engagement and build brand loyalty.

2. Embeddable tracking timelines

Streamline the tracking experience with embeddable tracking timelines that can be placed directly into your website or order confirmation area. Your customers will be able to follow the progress of their order at a glance, without needing to navigate to external carrier sites.

3. Proactive delivery alerts

Scurri Track Plus keeps customers informed, without them having to ask. From dispatch updates to delivery date changes, automated updates ensure expectations are managed and WISMO queries are reduced.

4. Performance and tracking insights

Access user-friendly delivery-tracking performance metrics to explore how users are interacting with post-purchase communications. This type of view will give you a birdseye view of the post-purchase experience.

Why does real-time delivery tracking matter?

Post-purchase is one of the most important stages of the customer journey, but it’s also one of the most overlooked. Here’s why getting delivery tracking right can transform your customer experience:

1. Strengthens trust and loyalty

Customers feel reassured when they can easily track an order and receive accurate updates. Visibility increases confidence and, consequently, the likelihood that customers will purchase from you again and leave a positive review.

You can even use Scurri Track Plus to boost positive reviews. For example, if a customer receives a package on time, they can be issued an email with an invitation to leave a review.

2. Reduces WISMO queries

‘Where is my order?’ queries put pressure on your support team and show that customers are frustrated. By providing proactive tracking communications, you can reduce support overheads and keep your customers happy.

For example, Scurri customer Dobell reduced their support tickets by 37% when they implemented Scurri Track Plus.

3. Improves visibility of performance

The ability to monitor tracking activity within the post-purchase journey, including post-purchase email open-rate, click-through rate and performance, ensures retailers can capitalise on post-purchase insights and take full control of the end-to-end customer journey.

Why choose Scurri for your delivery tracking software?

Seamless onboarding

Switching to Scurri Track Plus from your existing delivery tracking software is smooth and painless, with no disruption to your operations.

Best-in-class support

Our dedicated support team is available to assist whenever you need us. With a 98% customer satisfaction score, we’re known for fast, friendly, and reliable service.

Flexible rules engine

Scurri Track Plus allows you to set up your own automations, streamlining the post-purchase process and ensuring your customers stay updated at every stage.

Transparent pricing

No hidden fees, no unexpected charges. We keep our pricing clear from the start, so you always know where you stand.

Check out our case studies

Dobell

Improved the customer journey while driving profit.

“Thanks to the commercial savings due to a reduction in customer contact & more importantly brand building by providing a seamless and accurate up front customer journey, I think Scurri Track Plus is worth every penny.”

David Butcher

Operations, CS & Global Logistics Manager

Take control

with Scurri Track Plus