Scurri Delivery Management Software | Last mile delivery tracking that puts you in control

Last-mile delivery tracking that puts you in control

When it comes to delivery management, the positive impact of effective last-mile delivery tracking can’t be underestimated.

Here, we take a brief look at last-mile delivery tracking and explore its benefits.

Take control with comprehensive last-mile delivery tracking

Without a last-mile delivery tracking capability that’s on point, retailers risk damage to their hard won reputations. After one poor delivery experience, 84% of customers won’t buy from a brand again. And 77% of negative online reviews feature bad post-purchase service, or a lack of tracking updates. In a nutshell, managing customer experience in this most visible stage of the fulfilment cycle, simply isn’t optional.

Taking control with comprehensive tracking, through a delivery management platform, gives visibility of carrier performance in one central location. It allows you to manage customer expectations far better by spotting carrier issues earlier and letting customers know quickly.

Know the status of every delivery

More often than not, when packages leave the warehouse, the retailer has little or no visibility. Both retailers and customers are at the mercy of tracking updates from carriers that can leave them struggling for accurate information. One of the main advantages of a last-mile delivery tracking tool is the visibility to know the exact status of every delivery, and offer customer proactive support.

With all tracking updates in one central location, and the ability to automatically update customers in real time, last-mile delivery tracking dramatically reduces WISMO queries. Support agents can also easily access information to reduce call times and improve customer satisfaction.

Own your tracking updates

Managing last-mile delivery tracking in one central location offers advanced reporting features that make a number of efficiencies possible. Firstly, you can spot carrier issues earlier and let customers know sooner. This prevents missed deliveries and creates a far better experience. Infact, with Scurri’s last-mile delivery tracking tool you can allow customers to track their own packages on your website.

With our advanced reporting suite you analyse carrier efficiency and costs, and discover insights to improve efficiencies. Last but not least, you can own your own post-purchase comms and benefit from additional opportunities. With your own branded tracking communications it’s possible to nurture customer relationships and create upsell opportunities.

These are just some of the ways the last mile delivery tracking can benefit your eCommerce business.

If you’re currently researching last-mile delivery tracking and would like to learn more about why retailers choose Scurri, learn more about our platform below.

More about last-mile delivery tracking

From labelling to last-mile delivery tracking and post-purchase solutions, Scurri’s eCommerce delivery management software connects every stage of the delivery journey

Next generation eCommerce delivery management software

The Scurri Platform

Our eCommerce shipping solutions integrate seamlessly with international carrier services and the industry's most popular eCommerce platforms
Our innovative rules engine makes it simple to automate optimal carrier selection based on pre-set criteria
Our integrations are adaptable and customisable based on customer needs

Explore the our eCommerce shipping solutions and see why leading retailers, marketplaces and 3PL’s choose Scurri to help them take control of their labelling, shipping, last-mile delivery tracking, reporting and post-purchase solutions.

More about Scurri

Built for control, scaled for growth

Delivering control

Scurri’s delivery management software puts you back in control of your business by cutting costs, coordinating carriers, scaling your capabilities, enhancing your offer and optimising your last mile logistics including last-mile delivery tracking.

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Pain points

Delivery pain points and how we solve them

Effective eCommerce delivery management software has the ability to help retailers solve a number of delivery management challenges – ranging from accurate labelling to last-mile delivery tracking. Discover how our eCommerce delivery management solutions help solve them.

Next steps

Case studies

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Carriers

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Our customers

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Talk to us about last-mile delivery tracking