Powering post-purchase communications to build loyalty & reduce support queries
Your control shouldn’t stop when an order leaves your warehouse. Take charge of post-purchase communications with branded, real-time tracking updates, keeping customers informed and engaged – without relying on third-party carriers.
Scurri is trusted by leading retailers
Proactively communicate & reduce “where is my order?” queries
Keep customers informed before they ask. Provide real-time estimated delivery dates and automated tracking updates, drastically reducing customer service inquiries.
- Set clear delivery expectations and prevent frustration
- Reduce support workload by answering customer questions before they arise
- Ensure transparency with live updates at every stage of delivery
Easily embed the timeline as a widget on your website
Give customers a centralised, frictionless tracking experience right on your website. Embed a branded tracking timeline as a widget, ensuring customers stay within your ecosystem.
- Provide a one-stop tracking hub without sending customers to carrier websites
- Keep visitors engaged on your site, driving repeat purchases
- Control the full customer experience from order to delivery
Extend your brand & turn tracking into a high-engagement marketing channel
Don’t let carriers control your customer’s post-purchase experience. Our branded tracking timeline enables you to extend your brand beyond checkout with branded tracking pages and emails.
- Increase retention and loyalty by maintaining a seamless brand journey
- Build customer trust through user-friendly tracking updates and estimated delivery date
- Promote special offers and boost purchases with custom imagery and links
Join leading retailers & take full control of your post-purchase communications
Dobell
Improved the customer journey while driving profit.
“Thanks to the commercial savings due to a reduction in customer contact & more importantly brand building by providing a seamless and accurate up front customer journey, I think Scurri Track Plus is worth every penny.”
David Butcher
Operations, CS & Global Logistics Manager
