eComplete | Went live with Scurri in 5 days!

scurri customer testimonial

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Breaking through cross-border barriers

eComplete is an eCommerce growth agency that discovers and creates growth for online businesses accelerating expansion. Using proprietary analytics intelligence to understand how eCommerce businesses run, they are able to deliver forecasted revenue and margin growth for their clients. eComplete consists of a team of experts in data analytics, operations, and investing. By using the power of data to drive business decisions, brands can be safe in the knowledge that their scaling efforts are zoomed in on the right areas.

Easy access to global delivery carriers

Understanding the technology blockers that exist for brands as they scale (often requiring extra integrations for smooth running of their delivery operations), eComplete recently chose Scurri as its preferred carrier management system provider to recommend to clients. 

 

Shipping across multiple territories can often be a real headache for brands, particularly as it generally requires integrating numerous carriers into a client’s eCommerce platform for every geographic region. Brands also need to keep their finger on the pulse of new carriers and delivery methods as they become available to ensure that they are providing the best delivery experience to customers. This can often delay or even deter brands from expanding their business into new markets. 

“Our clients require easy access to global delivery carriers, integrating new carriers is a costly & time consuming challenge for them – Scurri has made the carrier integrations almost effortless. eComplete clients can access the full suite of delivery carriers via a single API integration with Scurri. This allows us to focus on our clients growth without having to worry about integration barriers which normally delay expansion into new territories.”

Gabriel Sansby Operations Manager, eComplete Group 

scurri delivery management software
scurri carrier integrations

Onboarding & going live with Scurri in 5 days!

For one of eComplete’s clients, a leading US beauty brand, time was of the essence in terms of implementing a new delivery management solution. The brand’s preferred carrier had a pre-peak cut-off, after which additional delivery volumes couldn’t be added to its network. This meant that integrating the Scurri API needed to be completed in 5 days, including all testing and passing the label to a 3rd party fulfillment provider. All deadlines were met, and the brand was able to start shipping via Scurri before the peak period kicked off. 

“The Scurri onboarding & operations team were exceptional, working with multiple teams to successfully test & generate labels without issue so that we met the deadline to start shipping via Scurri before the peak period. Onboarding was pretty much flawless, something that would normally take 3 weeks was done in 5 days.”

Gabriel Sansby Operations Manager, eComplete Group 

scurri delivery management software

Delivering faster & smarter to their customers

Speed wasn’t just felt on the onboarding side of things. Once Scurri went live, the beauty brand was able address a problem they were having with slow deliveries from the east coast to west coast; by using the Scurri rules engine they were able to easily switch to a quicker delivery service. Their customers now receive their orders faster than before and the brand was able to keep costs down while having full control over its deliveries.  Being able to generate shipping labels and view all outbound data for multiple carriers in one place also helped the brand to save time and be more proactive with customer service.

Trust is the key to long-term success

As with any partnership, trust is key to long-term success. For eComplete, whose founding principle is a total commitment to data, proven results are mandatory when recommending a particular solution to their clients.  ECommerce agencies have a bottomless pool of technology providers to link up with, and by endorsing a specific solution to their clients, they are putting their own necks on the line. 

“Scurri customer service has been flawless, every member of the support team is on hand to help with any queries that arise, and always offer suggestions on how to get the most out of the Scurri platform. Our relationship with Scurri has given us the confidence to recommend them to the eComplete client base knowing that our customers will get the best-in-class service & support.”

Gabriel Sansby Operations Manager, eComplete Group 

scurri delivery management software

Expanding a brand is a daunting and complex undertaking. With multiple stakeholders to consider, as well as several technologies that need to work together to increase bandwidth, change can be challenging to implement. However, with eComplete using data to help businesses scale efficiently, and Scurri removing the delivery network barriers that exist for merchants, brands can experience true, tangible growth.  

Learn more about eComplete’s Growth and Capital services here

Talk to Scurri today about how we can help you expand into new territories using our global carrier network. 

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AUTHOR

Michelle McSweeney Content Marketer

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