Sean Wallis
Supply Chain Director
Case Study
The Perfume Shop
“Since switching to Scurri, the time we’ve saved by not dealing with issues has allowed our broader team to focus on what matters; improving things for our customers and our business.”
Powering delivery for The Perfume Shop with Scurri Connect
“Since switching to Scurri, the time we’ve saved by not dealing with issues has allowed our broader team to focus on what matters; improving things for our customers and our business.”
Sean Wallis
Supply Chain Director, The Perfume Shop
24%
Reduction
In extra headcount needed during Peak
10%
Increase in sellable inventory
thanks to “ship from store” facilitated by Scurri
18%
Of orders "ship from store"
facilitated by Scurri
"Scurri have an ethos of simply getting things done, so onboarding with Scurri was easy!"
Sean Wallis, Supply Chain Director
The Perfume Shop
Delivering Control
Scurri have helped The Perfume Shop take control of their:
Operations
Scurri Connect provides TPS with the reliability needed to optimise their warehouse operations.
Costs
Efficiencies achieved with Scurri Connect have helped TPS reduce additional headcount during Peak.
Experience
Consistent speed of delivery and innovative ship from store options have led to an improved customer experience.
Improving the customer journey while driving profit
When market-leading fragrance retailer The Perfume Shop (TPS) invested £2.5m in cutting-edge warehouse tech at their Dunstable warehouse, they needed a high-performing delivery management partner who could help maximise their return on investment.
TPS chose Scurri as their delivery management provider to provide them with the reliability, support and innovation needed to optimise their delivery management.
Improving the customer journey while driving profit
When market-leading fragrance retailer The Perfume Shop (TPS) invested £2.5m in cutting-edge warehouse tech at their Dunstable warehouse, they needed a high-performing delivery management partner who could help maximise their return on investment.
TPS chose Scurri as their delivery management provider to provide them with the reliability, support and innovation needed to optimise their delivery management.
Powering more fulfilment through reliable, seamless technology
Before switching to Scurri, TPS struggled with frequent reliability issues. “Whether it was running out of labels or the whole system going down, reliability problems were a frequent occurrence and became particularly problematic during peak season,” says Sean Wallis, TPS Supply Chain Director.
Although TPS shielded customers, it came at a cost. “We had three Black Fridays where we couldn’t fully process orders for the first half of the day because the previous system wasn’t as reliable. With an average basket size over £20, downtime during Peak can impact thousands of orders.”
In contrast, Sean notes that during their first Peak with Scurri, TPS exceeded all previous results with zero performance issues.
“During Peak times, we typically bring in around 250 people for orders placed online.
With Scurri, we’ve reduced that increase needed at Peak times to around 190.
That’s 24% less additional headcount needed!”
Sean Wallis, Supply Chain Director
The Perfume Shop
Improving Operations
Improving warehouse operations through efficiency and reliability
Prior to working with Scurri, delivery management issues got escalated to TPS management on a regular basis – forcing TPS personnel to step in and solve unwanted delivery problems.
Now management no longer need to deal with such escalations because the issues don’t exist.
The seamless operations have translated into faster shipping times – since onboarding with Scurri, shipments out on time have been as high as 99.2%.
Continuously driving improvements in profitability and sustainability has always been top of the agenda for TPS – and Scurri’s technology has provided the stability needed to power these improvements.
“Our new system has enabled us to get a reduction in packaging of 40%.
Smaller packages means more orders can fit on fewer trucks,” mentions Sean Wallis.
Improving warehouse operations through efficiency and reliability
Prior to working with Scurri, delivery management issues got escalated to TPS management on a regular basis – forcing TPS personnel to step in and solve unwanted delivery problems.
Now management no longer need to deal with such escalations because the issues don’t exist.
The seamless operations have translated into faster shipping times – since onboarding with Scurri, shipments out on time have been as high as 99.2%.
“The biggest compliment I can pay Scurri is the fact that we never have to talk to you! With Scurri, everything runs seamlessly.”
Sean Wallis
Supply Chain Director, TPS
40%
Reduction
in packaging
Delivery timing options
Driving improvements in profitability and sustainability
Continuously driving improvements in profitability and sustainability has always been top of the agenda for TPS – and Scurri’s technology has provided the stability needed to power these improvements.
“Our new system has enabled us to get a reduction in packaging of 40%.
Smaller packages means more orders can fit on fewer trucks,” mentions Sean Wallis.
"It’s clear from our reviews that the speed of delivery frequently exceeds our customer’s expectations and Scurri plays a big role in that.”
Sean Wallis, Supply Chain Director
The Perfume Shop
Driving innovation
Maximising sellable inventory
Another factor contributing to TPS’ sustainability and profitability is their ability to “ship from store” – a process facilitated through Scurri.
For example, products ordered within Northern Ireland will be shipped from a Northern Ireland store if possible, rather than the Dunstable warehouse. This process, facilitated through Scurri’s technology, has reduced emissions and enhanced profitability as it has maximised sellable inventory by an estimated 10%.
“18% of our orders are now being fulfilled through stores – a delivery option which has been facilitated by Scurri.”
Sean Wallis, Supply Chain Director
Enhancing the Customer Delivery Experience (CdX)
Customer experience across all touchpoints is paramount for TPS. One innovation that Scurri facilitated was providing delivery options at checkout – including delivery or click and collect.
Innovations like this, as well as speedy delivery, have helped TPS Trustpilot ratings continue their steady ascent, with a large volume of customer reviews consistently complimenting the delivery experience.
Enhancing the Customer Delivery Experience (CdX)
Customer experience across all touchpoints is paramount for TPS. One innovation that Scurri facilitated was providing delivery options at checkout – including delivery or click and collect.
Innovations like this, as well as speedy delivery, have helped TPS Trustpilot ratings continue their steady ascent, with a large volume of customer reviews consistently complimenting the delivery experience.
Set up for future innovation
With an increase in revenue iin 2023 that has been largely fuelled by innovation, TPS are on a continued growth trajectory.
As TPS continues to redefine what omnichannel retail excellence looks like, having a flexible delivery management partner they can rely on with the ability to plug into different carriers and offer new delivery options is critical to their success.
The Perfume Shop have also signed up for Scurri Track Plus – our post purchase communications tool that helps retailers take control of the customer delivery experience.
"Thanks to the speed of Scurri, we can get orders processed quicker meaning we’re shipping more products, faster, and more sustainably."
Sean Wallis, Supply Chain Director
The Perfume Shop
Key results and savings
24%
Reduction
In extra headcount needed during Peak
10%
Increase in sellable inventory
thanks to “ship from store” facilitated by Scurri
18%
of orders now "ship from store"
facilitated by Scurri
Featured Products
Explore the Scurri products used by The Perfume Shop:
Delivery Management Platform
Scurri Connect
From labelling to delivery, Scurri Connect seamlessly connects every stage of the eCommerce journey. Discover why retailers choose Scurri Connect to power their shipping and delivery.
Post-Purchase Communications Software
Scurri Track Plus
Take control of the Customer Delivery Experience (CdX). See first-hand how Scurri Track Plus can transform the customer delivery experience.
Scurri Connect for carrier management
From labelling to delivery, Scurri Connect seamlessly connects every stage of the eCommerce journey. Discover why retailers choose Scurri Connect to power their shipping and delivery.
Scurri Track Plus for post-purchase experience
Take control of the Customer Delivery Experience (CdX). See first-hand how Scurri Track Plus can transform the customer delivery experience.
Take control of your
delivery management