SikSilk x Scurri Case Study
Smooth delivery is a key enabler of growth
“With Scurri Connect everything is far easier to interrogate. Our shipping process can be monitored and constantly improved.”
Dean Jackson
Head of Logistics – SikSilk
Case Study
180+
Countries shipped to
24
Hour delivery facilitated via Scurri
360°
Visibility of operations
SikSilk x Scurri Case Study
Removed manual effort, and eliminated errors
“Having Scurri Connect sit in the middle of our warehouse management system and our final mile carriers is really scalable. We just couldn’t do the volumes we are doing now without it.”
Dean Jackson
Head of Logistics – SikSilk
SikSilk
Removed manual effort, and created a stable and repeatable process that eliminates errors and delivery blind spots.
“Having Scurri Connect sit in the middle of our warehouse management system and our final mile carriers is really scalable. We just couldn’t do the volumes we are doing now without it.”
Dean Jackson
Head of Logistics
Introducing SikSilk
SikSilk is a youth-focused fashion brand blending sports and streetwear, founded in 2012 by three friends from Scarborough, North Yorkshire.
Growing steadily over the past decade, it has expanded from a bedroom brand to shipping to over 180 countries, with localised websites driving most eCommerce orders alongside marketplace integrations and major retail partnerships, including JD Sports, ASOS, and Zalando.
The UK delivery operation is based in Scarborough, while international demand – particularly in Chile – has prompted plans for South American fulfilment.
Siksilk chose Scurri Connect to streamline their delivery management operations.
“With Scurri Connect, everything is far easier to interrogate. Our shipping process can be monitored and constantly improved.”
Dean Jackson, Head of Logistics
SikSilk
Delivering Control
Scurri have helped SikSilk take control of Operations, Issues and Growth
Operations
The Scurri Connect platform provides the label, the real-time status of each order, and last-mile delivery tracking
Issues
With Scurri Connect, SikSilk can react quickly and easily switch carriers through a single platform
Experience
Quality and accuracy of shipping has improved with advanced reporting and a fully scalable process
Improving the customer experience
The decision to engage Scurri was part of a broader systems upgrade that saw SikSilk re-platform its web business, and implement a new warehouse management system. As a scaling business with new demands on the logistics process, there were a number of issues to fix.
The tipping point came when it was clear that delivery bottlenecks had the potential to impact customer experience. This resulted in difficulties tracking the status of orders, and being able to spot next-day delivery requests, or other service requirements.
Improving the customer experience
The decision to engage Scurri was part of a broader systems upgrade that saw SikSilk re-platform its web business, and implement a new warehouse management system. As a scaling business with new demands on the logistics process, there were a number of issues to fix.
The tipping point came when it was clear that delivery bottlenecks had the potential to impact customer experience. This resulted in difficulties tracking the status of orders, and being able to spot next-day delivery requests, or other service requirements.
Dealing with disruption
Brexit was a challenge for SikSilk, in particular around harmonisation codes and the different customs requirements that its destination countries have. However, keeping on top of issues and identifying potential errors has become easier with the monitoring and exception reporting tools at its disposal.
The Scurri Connect solution acts as a safety net, to make sure that each parcel complies with the prerequisites of each carrier.
“Scurri are really lovely people, really helpful. With Scurri you get that vibe that when they help a customer, it actually makes the product better.”
Dean Jackson, Head of Logistics
SikSilk
Improving Operations
Achieving aggressive growth targets
For SikSilk to achieve its aggressive growth targets, connecting and optimising the ordering, shipping and delivery process was a top priority.
It needed a solution that would let orders flow seamlessly from its eCommerce stores, to the warehouse, and into the hands of customers.
Since engaging Scurri, the company has been able to make improvements that will positively impact the business for years to come.
The critical improvement has been the removal of human error, and over reliance on manual systems.
Achieving aggressive growth targets
For SikSilk to achieve its aggressive growth targets, connecting and optimising the ordering, shipping and delivery process was a top priority.
It needed a solution that would let orders flow seamlessly from its eCommerce stores, to the warehouse, and into the hands of customers.
Since engaging Scurri, the company has been able to make improvements that will positively impact the business for years to come.
The critical improvement has been the removal of human error, and over reliance on manual systems.
Reduction in operational costs
“Sometimes we wouldn’t pick all the orders, there could be a shortage, or it wouldn’t get shipped on time. So using Scurri Connect fixed that, it removed two full-time equivalents, and fully automated what those people did.
Using Scurri Connect de-skilled something that I found to be a bit of a black art, we had someone sitting there all day manually printing shipping labels.”
Dean Jackson, Head of Logistics – SikSilk
Key results and savings
180+
Countries shipped to by SikSilk via Scurri
24
Hour delivery facilitated via Scurri
360°
Carrier service integrations available
Featured product
Next-Generation Delivery Management
Scurri Connect
Connecting all aspects of the order, shipping, and delivery process through one central platform.
- Designed to reduce costs and boost efficiency
- Integrates seamlessly with international carrier services and the industry's most popular eCommerce platforms
- Flexible rules engine enables you to automate decision-making for optimal carrier selection
Take control of your
delivery management