Niall Paterson
Director of Engineering
Butternut Box Carrier Management Case Study
Butternut Box Case Study
Delivering control for Butternut Box with Scurri Connect
“There were challenges in terms of both selecting and integrating with local carriers in new markets. Working with Scurri meant that we found a provider who knew what would work to grow our business in international markets.”
100%
Guaranteed
Next Day Delivery at Scale
360°
View of Orders
Reduced WISMO queries
with order tracking through the full journey
4.8 ★
Trust Pilot Score
Speed of delivery consistently
praised across 39K Butternut Box reviews
Introducing Butternut Box
Butternut Box is a UK-based online retailer founded in 2016 by two friends, Kevin Glynn and David Nolan. It offers a subscription meal service for dog owners, delivering fresh, cooked food for dogs made with simple, healthy ingredients.
The brand offers six fresh meal recipes, three baked biscuit recipes, and three treat recipes, with tailored plans to suit each dog’s dietary needs.
The company has grown substantially in the last few years, receiving over £40m in venture capital and expanding to 500 staff across the UK, Netherlands, and Ireland.
“With Scurri Connect, the absolute bonus for us was that it was so easy and smooth."
Niall Paterson, Director of Engineering
Butternut Box
Delivering Control
Scurri have helped Butternut Box take control of their:
Growth
Fast and flexible connection to a network of global and local carriers.
Costs
Ensured that last mile support works by connecting carrier and customer systems to work together.
Experience
Maintains all carrier integrations seamlessly without rebuilding connectivity using in-house resources.
Improving the customer delivery experience
Product delivery is an incredibly important part of the Butternut Box customer experience. As the products must be delivered frozen, there is an absolute need for delivery to be made the next day. Using Scurri Connect, Butternut Box was able to widen its choice of fulfilment carrier, open up new markets at pace, and focus on delivering a first-rate customer experience.
Instead of tying up resources on updating APIs, platform maintenance, and integrating with new carriers, the business can focus on satisfying its customers – and their pets!
Improving operations
Scurri Connect offers a single portal for the customer service team to use and apply labels without having separate portals for every carrier such as DPD in the UK, PostNL in Holland, or An Post in Ireland.
Instead of constantly iterating on the kind of carriers Butternut Box would like to use, working with Scurri Connect makes it easier for them to try something out quickly, see if it works, and then ramp up or roll it back.
Improving operations
Scurri Connect offers a single portal for the customer service team to use and apply labels without having separate portals for every carrier such as DPD in the UK, PostNL in Holland, or An Post in Ireland.
Instead of constantly iterating on the kind of carriers Butternut Box would like to use, working with Scurri Connect makes it easier for them to try something out quickly, see if it works, and then ramp up or roll it back.
Next day delivery at scale
The result has seen the company move to next day delivery at scale, optimise carrier selection using Scurri Connect’s rules-based engine, and reduce WISMO queries with order tracking through the full journey.
The future focus of Butternut Box will still be customer-centricity, as it continues to push more convenience and choice for its customers.
“The absolute bonus for us was that it was so easy and smooth. Plus, the Scurri support is helpful, timely, and always gets us sorted in terms of what we need.”
Niall Paterson, Director of Engineering
Butternut Box
Streamlining Carrier Connections
Seamless carrier integration
The opening of new markets meant having local fulfilment centres and new carriers. The company faced the challenge of finding and connecting to carriers tailored to their specific business needs. As Naill Paterson says, ‘there is nothing worse for our customers than not getting the food that they need for their dog.
So, getting that delivery right every single time is critical to our business. Scurri Connect plays a large part in getting the customer delivery right first time and in full. We believe it is better to leave it to the experts.’’
Butternut Box Case Study
Seamless carrier connection
The opening of new markets meant having local fulfilment centres and new carriers. The company faced the challenge of finding and connecting to carriers tailored to their specific business needs. As Naill Paterson says, ‘there is nothing worse for our customers than not getting the food that they need for their dog.
So, getting that delivery right every single time is critical to our business. Scurri Connect plays a large part in getting the customer delivery right first time and in full. We believe it is better to leave it to the experts.’’
Scurri has saved us lots of time, energy and headaches.
Niall Paterson
Director of Engineering – Butternut Box
1,500+
Carrier Services
Available with Scurri Connect
Saving money on carrier integration
Working with Scurri Connect allowed Butternut Box to meet its cross-border expansion goals by adding new international carriers at no additional cost.
By not restricting the number of carriers it has access to, or only allowing it to pick from certain subsets, Scurri Connect was instrumental in helping the business control delivery costs.
- No restrictions on number of carriers
- No charge for additional carriers when an existing integration is in place
- New carrier integrations can also be added at no extra cost
Key results
100%
Guaranteed
Next Day Delivery at Scale
360°
View of Orders
Reduced WISMO queries
with order tracking through the full journey
4.8 ★
Trust Pilot Score
Speed of delivery consistently
praised across 39K Butternut Box reviews
"The flexibility of being able to spin up carrier selection and operations using Scurri Connect during our expansion to the Netherlands and Ireland relatively quickly was a huge bonus."
Sean Wallis, Director of Engineering
Butternut Box
Featured product
Next-Generation Delivery Management
Scurri Connect
Connecting all aspects of the order, shipping, and delivery process through one central platform.
- Designed to reduce costs and boost efficiency
- Integrates seamlessly with international carrier services and the industry's most popular eCommerce platforms
- Flexible rules engine enables you to automate decision-making for optimal carrier selection
Take control of your
delivery management