Case Study
“Compared to the rest of the stuff that we were doing, working with Scurri Connect was a bit of a relief, because there were some big chunky things in there that we had to get right.”
Lauren Juster
Sales & Marketing Director
Delivering an amazing gift experience
“Compared to the rest of the stuff that we were doing, working with Scurri Connect was a bit of a relief, because there were some big chunky things in there that we had to get right.”
Lauren Juster
Sales & Marketing Director
365
Moved to reliable seven-day-a-week delivery
100%
Scaled delivery proposition through peak periods
360°
Enhanced tracking and visibility
Delivering Control
Scurri have helped Biscuiteers take control of their:
Delivered a completely smooth running service, working seamlessly through peak period, seven days a week.
Transformed the post-purchase communications with Biscuiteers-branded tracking emails, branded tracking timelines and estimated delivery date.
Biscuiteers, founded in 2007, is a leading UK eCommerce retailer that creates beautiful hand-iced biscuits presented in illustrated keepsake tins designed to be treasured.
Each season, new collections are crafted with the finest ingredients, ready to gift with a personal message.
The biggest challenge for Biscuiteers is to ensure they can deliver a high quality Lauren Juster, Sales and Marketing Director – Biscuiteers service to customers year-round. Indeed, the business has introduced a seven-day-a-week delivery service to fulfil its brand promise.
The necessity to have a completely smooth running service, particularly through peak periods was paramount. Scurri Connect delivered on this and more, working seamlessly through Biscuiteers busiest ever Christmas.
The biggest challenge for Biscuiteers is to ensure they can deliver a high quality Lauren Juster, Sales and Marketing Director – Biscuiteers service to customers year-round. Indeed, the business has introduced a seven-day-a-week delivery service to fulfil its brand promise.
The necessity to have a completely smooth running service, particularly through peak periods was paramount. Scurri Connect delivered on this and more, working seamlessly through Biscuiteers busiest ever Christmas.
The absolute need for a delivery to be made on the selected date means that Biscuiteers must work with lots of different carriers.
The objective for Biscuiteers to get Scurri on board was to ensure that the brand had a solution that wasn’t just interoperable, but that would also scale as the business grew. The necessity to have a completely smooth running service, particularly through peak periods, was paramount.
Post-purchase communications
Biscuiteers use Scurri’s post-purchase communications platform Scurri Track Plus to send retailer-branded tracking emails, provide a branded tracking page and take control of the customer delivery experience.
This allows Biscuiteers to:
Lauren Juster, Sales and Marketing Director
Biscuiteers
Key results
365
Moved to reliable seven-day-a-week delivery
100%
Scaled delivery proposition through peak periods
360°
Enhanced tracking and visibility
Featured Products
Explore the Scurri products used by Biscuiteers:
From labelling to delivery, Scurri Connect seamlessly connects every stage of the eCommerce journey. Discover why retailers choose Scurri Connect to power their shipping and delivery.
Take control of the Customer Delivery Experience (CdX). Send retailer branded tracking emails, provide a retailer-branded tracking timeline with estimated delivery date and more.
Delivery Management Platform
Post-Purchase Communications Software
Take control of the Customer Delivery Experience (CdX). See first-hand how Scurri Track Plus can transform the customer delivery experience.
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