Over the past 18 months, eCommerce has experienced growth that no one could have ever imagined or predicted. Some say that the industry has been catapulted ahead by ten years. At Scurri, we’ve experienced this level of growth first-hand, and are delighted to be expanding our own sales team.
The eCommerce industry is constantly adjusting to meet the needs of customers. Deliveries are absolutely no exception to this. Online shoppers have more delivery options than ever before – gone are the days of having products delivered to your workplace because you wouldn’t be home when the courier would come knocking. Now we have timed delivery slots. Self-service parcel terminals. Nominated safe places. These delivery methods simply weren’t the norm just a few years ago. Consumers are also becoming more aware of the environmental impact of their choices. From next-day deliveries to excess packaging and overconsumption – sustainable eCommerce is on the rise (with plenty more work to do!)
Safe to say that it’s an exciting industry to be in if you’re looking for an opportunity to drive for growth and change…
Solving a Real Problem
There are no two ways about it – if you’re working within the SaaS industry, it can be incredibly tough to move the dial if what you’re trying to sell doesn’t actually solve a real problem. We get it. Plus you’re often having to deal with a long sales cycle, siloed teams, and selling in a saturated market.
Not to toot our own horn, but we’ve worked exceptionally hard on building a product that genuinely solves a problem. Scurri is a solution in every sense of the word – retailers save hours every week on creating labels for deliveries. Delivery costs are significantly reduced as our technology matches the right carrier for each individual order – something that businesses simply couldn’t do manually. Scurri also adds massive value to the multiple eCommerce platforms it’s integrated into because it enables merchants to tailor their delivery options. And our logistics network is consistently growing, meaning retailers and platforms are safe in the knowledge that Scurri is always working hard in the background to meet customer delivery expectations.
What does all of this mean? Quite simply – we have a great product that’s used by brands like Gousto, VisionDirect, and GBUK. We are so proud to have achieved a CSAT score of 95% in 2021 and are working on ways to drive that figure up even further next year.
We’re not in the business of standing still. We have big ambitions, and are entering a phase where scaling the business is top of the agenda. ‘Isn’t that top of the agenda for every business?’, we hear you ask. Well, sure. But the main difference between us and other companies is that we want our team to play a key role in carving out the path that gets us to where we want to be.
The Right People + Great Technology = Magic
Technology is only ever as powerful as the user behind it. We’ve only been able to achieve the level of success to date and plan for the future because we have one hell of a talented team. As put by our CEO, Rory O’Connor:
“We are also extremely proud and thankful to our amazing team here at Scurri who, despite the upheaval of both the pandemic’s disruption as well as increased trading and logistics complexities fuelled by Brexit, rose to this double-e challenge and helped the company capitalise on the growth opportunities. We pride ourselves on our status of one of the Best Places Workplaces in Ireland and we are delighted with the opportunity to now grow that team further as we bring forward our growth plans.”
Now, as we start to return to our office in Wexford, we hold firm the importance of work-life balance and what that means in a post-pandemic world. While there’s no denying that it’s a work in progress as we discover how our team prefers to work, our company culture remains the same – providing an open and positive work environment and giving you the tools you need to make things happen.
So while the eCommerce industry may have shot ahead by ten years, you don’t have to worry about us asking interview questions like ‘Where do you see yourself in ten years?’….this isn’t really that kind of place.
Michelle McSweeney Content Marketer