What to consider when looking for a Metapack Alternative

How do you know you’re picking the right multi-carrier solution for your eCommerce business? Many of our customers chose Scurri as an alternative to Metapack as their delivery management platform.

This page covers key areas to review when considering a Metapack Alternative.

1. The ability to control costs

Scurri: A Metapack alternative with cost savings on auto-pilot

Often, cost-control is important for customers wop are seeking to find an alternative to Metapack.

At Scurri, cost savings are achieved through our easy-to-use software. Retailers don’t have to reach out to us every time they want to make a change.

Instead our Rules Engine enables retailers to make their own changes or even automate cheapest carrier selection – with no extra fees on top of the bundle they’ve signed up to.

2. Access to effective customer support

"Support was extremely slow, and responses often unhelpful"

Metapack Customer Review - Trustpilot

When considering a Metapack alternative, it’s worth checking out and comparing support packages amongst all providers.

Metapack provide support as part of their entry level bundle, but there’s a clue in the name – “Success Basic”.

For more comprehensive support, Metapack charges extra.

See what a Metapack customer had to say about their experience with Metapack on Trustpilot:

“We found Metapacks rules engine, which was virtually unchanged since 2010 to be clunky and awkward to use. Support was extremely slow, and responses often unhelpful. Adding a new carrier or service was a slow and drawn-out affair.”

Metapack Customer

Trustpilot Review

In contrast, here’s what Scurri customers have to say about their experience with Scurri:

Life-changing for our business.

“Our relationship with Scurri was life-changing for our business and remains a key component for our customer satisfaction.”

I love working with Scurri.

"As one of the most innovative businesses in the UK we look at Scurri as a partner who is matching our ambitions to lead change and lead the way to the top. I love working with Scurri."

A better customer experience.

“Using Scurri, we are able to connect to new international carriers easily. This makes it easier to give customers more options and a better customer experience.”

3. Check whether there are hidden costs

When considering a Metapack alternative, it’s important to assess if there are any hidden costs or unexpected extras.

Hidden costs can deplete your profit margins

Delivery management is complex – and in the absence of transparent pricing, unexpected extras can significantly eat into your profit margins.

Those seeking a Metapack alternative should keep in mind extras that delivery management providers can charge for on top of their entry level bundles.

Below are a number of extras other delivery management providers can charge on top of their entry-level bundle that come as standard with Scurri:

Create commercial invoices and CN22/23 customs documentation for international shipping
Upload a CSV file of your orders into the Shipping user interface
Add additional custom shipping rules to manage carrier selection
Click and Collect (ship to your own stores)
Ship hazardous items and limited quantity dangerous goods
Ship to parcel shops, stores and locker boxes

4. Customer Reviews

Another area for consideration is how the quality and quantity of customer reviews that a Metapack alternative has.

For example, Scurri has 30 reviews on G2.

Best in class for label dispatch mangement.

Scurri is a fast and reliable SAAS based label solution with a powerful rules based engine which allows us to tailor our label creation to both country and SKU based accuracy. Scurri is a time saving investment and allows our business to grow with a multiple carrier approach to omnichannel retailing.

Fantastic Delivery Management Software!

The team at Scurri are second to none, they are quick to answer and queries that we have and really treat us like valued customers. I would highly recommend Scurri to anyone thinking of using delivery management software.

Excellent piece of software and a great company to work with

Scurri has an excellent and very modern interface, easy to use and pretty reliable. The rules system is brilliant and allows for intense customisation of shipping. We sell a large range of items, large, small, low and high prices and we use 4 different couriers... which would constitute a logistical nightmare if it wasn't for Scurri!

An amazing eCommerce Tool that can handle everyday shipping

Clean and simple interface that is easy to navigate. The breakdown/report of each carrier to get a total number of orders shipped is great for logistics and marketing purposes.

Excellent helpful service

Scurri have helped us here with many operational challenges, their are quick and efficient responses make the operation much more valuable.

Scurri, the future of logistical API label validation? YES

Hands on account managment working together so Scurri can understand what buisness requirments they have. Detailed road map of upcoming carrier intergrations.

Excellent Shipping Software

The "Scan to Print" feature is particularly useful.

4. How easy it is to switch to a Metapack alternative

Many retailers have successfully made the switch from Metapack to a Metapack alternative such as Scurri.

It’s important to consider how easy this switch may be. For example, see a customer success story below from everything5pounds.

Customer story

Switching from Metapack to Scurri was a breeze

Changing the tech that runs your business is always a concern- at e5p we despatch thousands of orders a day, worldwide, using multiple rules and couriers.

With Scurri, scoping through to implementation was a breeze, go-live went without hiccups and our dedicated account manager is available whenever we need.

Although Scurri offers a full suite of expected functionalities we also achieve a very significant cost saving.

Scurri is a great solution, run by a great bunch of genuine, passionate, efficient and straight-talking people.“

Robert Kulawik

Chief Operating Officer

Take control of your delivery management