Omnichannel Strategies for Driving Profitability Across Multiple Channels from Pre- to Post-Purchase

The days of rapid online growth, lower operational costs and predictable customer behaviours are long gone.

Get Personal with Scurri Track Plus and take control of your Customer Delivery Experience (CdX)

Reduce delivery support overhead with highly-customisable, own-branded tracking emails
Reinforce your brand and boost repeat purchases with a branded tracking timeline
Reduce order anxiety by providing Estimated Delivery Date
Improve customer experience during a time of peak engagement
Gain the post-purchase insights you need to make data-driven decisions

Find out how Scurri Track Plus can revolutionise your post-purchase setup:

The Post-Purchase stages are often as important - if not more important - than all the others

86%

will always open emails from a retailer or brand if they are updating them on the progress of their delivery

71%

have more confidence in the tracking or shipping update information if sent directly by the retailer

69%

are more wary of unbranded or third-party delivery updates as they think they might be scams – increasing to 76% of Gen Z

53%

say tracking updates should come from the retailer rather than a delivery partner

53%

find receiving unbranded updates from a carrier or courier company confusing as they don’t always know which order it is referring to – increasing to 65% of Gen Z and Millennials