eCommerce fulfillment software explained

When it comes to running a successful eCommerce business, eCommerce fulfilment software can play a significant role in ensuring efficiently scaling your growth.  



Here, we explain what eCommerce fulfillment software is and how to utilise it for your business.


What is eCommerce fulfillment software?

eCommerce fulfillment software is a comprehensive solution designed to optimize and streamline the intricate processes involved in managing the fulfillment aspects of online retail. This specialized software, often referred to as “ecommerce fulfillment software,” is tailored to meet the unique needs of businesses engaged in online commerce. At its core, this software focuses on enhancing the efficiency of order processing, inventory management, and shipping logistics, all of which are critical components in the seamless fulfillment of customer orders within the dynamic e-commerce landscape.

Woman in warehouse using eCommerce fulfillment software
eCommerce fulfillment software technicians

What does eCommerce fulfillment software do?

A key function of ecommerce fulfillment software is automating the various stages of order processing, from order capture to shipment. This automation minimizes errors, accelerates the fulfillment timeline, and ensures a swift and accurate delivery process. Moreover, this software provides real-time visibility into inventory levels, helping businesses avoid overselling and maintain optimal stock levels. By integrating seamlessly with multiple sales channels and offering diverse shipping carrier options, ecommerce fulfillment software ensures a cohesive and flexible approach to order fulfillment, meeting customer expectations and optimizing the overall e-commerce experience.

How else does eCommerce fulfillment software help a business?

Additionally, ecommerce fulfillment software plays a pivotal role in data-driven decision-making. It offers advanced analytics and reporting tools that enable businesses to analyze key performance indicators (KPIs), track order trends, and gain valuable insights into customer behavior. This emphasis on data-driven insights empowers businesses to continually refine their ecommerce fulfillment strategies, adapt to market changes, and ultimately achieve sustained success in the highly competitive online retail landscape.

These are just three ways a business can improve the success of their eCommerce fulfillment, but there are many more.



Discover how Scurri Connect can help you with your approach to eCommerce fulfillment by visiting our product page.

What features should I look for when considering eCommerce fulfillment software?

In the world of eCommerce, succesfully navigating the path to profit is the ultimate goal. Driving efficiencies and preventing overspending is critical for success. As your company expands and needs to avail of new carriers, having a delivery management partner who can provide you access to the most cost efficient carriers for your business can have a major impact on your business. For example, with Scurri there is an option to automatically select the most cost-efficient carrier for a delivery. Our innovative rules engine makes this automated decision possible – and enables you to make cost control a fundamental pillar of your eCommerce operations. 


Efficient Order Processing:

Choose eCommerce fulfillment software that excels in rapid and error-free order processing. This feature ensures precise order capture, processing, and fulfillment, reducing bottlenecks and enhancing overall efficiency.


Real-Time Inventory Control:

Opt for software offering real-time inventory visibility, preventing overselling and providing accurate stock levels. This feature empowers businesses to manage inventory effectively, minimizing the risk of stockouts and ensuring a seamless shopping experience.


Seamless Multi-Channel Integration:

Prioritize software with seamless integration across various sales channels, including online marketplaces and social media platforms. This integration centralizes order management, ensuring consistency and efficiency across all eCommerce channels.


Scalability for Business Growth:

Select eCommerce fulfillment software capable of scaling with your business. This scalability ensures the software can handle increased transaction volumes, expanding product catalogs, and evolving complexities in fulfillment processes.


Diverse Shipping Carrier Options:

Optimize your shipping strategy by choosing software that integrates seamlessly with multiple shipping carriers. Ensure support for major carriers, providing flexibility in choosing cost-effective and reliable shipping methods to meet customer expectations.


Real-Time Shipment Tracking:

Transparency in the shipping process is crucial. Look for software offering real-time shipment tracking, allowing both businesses and customers to monitor order status and location. This transparency fosters better communication and builds trust with customers.


Efficient Returns Management:

Prioritize software with a streamlined returns management system. This feature simplifies the returns process for customers and provides your team with tools for quick and accurate returns processing, contributing to overall customer satisfaction.


Seamless Third-Party Service Integration:

Ensure that your chosen eCommerce fulfillment software integrates seamlessly with third-party services such as payment gateways, accounting tools, and customer relationship management (CRM) systems. This integration creates a cohesive business ecosystem.


Advanced Analytics and Reporting:

Drive business decisions with actionable insights derived from advanced analytics and reporting tools. Choose software that offers comprehensive analytics on key performance indicators (KPIs), order trends, and customer behavior to optimize your eCommerce fulfillment strategy.


Intuitive User Interface:

Enhance operational efficiency with software featuring an intuitive user interface. Prioritize solutions that are easy to navigate, reducing the learning curve for your team and minimizing the likelihood of errors in eCommerce fulfillment processes.

Next generation eCommerce fulfillment software

The Scurri Platform


Explore the Scurri eCommerce fulfillment platform and see why leading retailers, marketplaces and 3PL’s choose Scurri to help them take control of their international growth.

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More about Scurri

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Controlling your eCommerce fulfillment

Scurri is customisable next generation eCommerce fufillment software that puts you back in control of your business by cutting costs, coordinating carriers, scaling your capabilities, and enhancing your offer.



Download our one page PDF that gives a high level overview of our eCommerce fulfillment solutions.


Pain points

eCommerce fulfillment pain points and how we solve them

We understand that the eCommerce fulfillment process presents a number of challenges for online retailers to solve. Discover how our delivery management software helps solve them.

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eCommerce fulfillment Software FAQ

When retailers devise an eCommerce fulfillment strategy, they often consider eCommerce fulfillment software as part of that mix.



Below are some commonly asked questions about eCommerce fulfillment software.



Please note the below section is educational in nature and does not refer directly to the features of Scurri’s delivery management software.

Q: What is eCommerce fulfillment software?

A: eCommerce fulfillment software is a digital solution that automates and streamlines the order fulfillment process for online businesses. It helps manage inventory, track orders, coordinate shipping, and optimise warehouse operations to ensure efficient and accurate order fulfillment.


Q: What are the benefits of using eCommerce fulfillment software?

A: eCommerce fulfillment software offers several benefits, including improved order accuracy, faster fulfillment times, reduced manual errors, streamlined inventory management, enhanced warehouse efficiency, integration with multiple sales channels, real-time order tracking, and improved customer satisfaction.


Q: Who can benefit from using ecommerce fulfillment software?

A: Ecommerce fulfillment software is beneficial for online retailers, e-commerce businesses, direct-to-consumer brands, and any organization involved in managing and fulfilling orders for online customers. It can be used by businesses of all sizes, from small startups to large-scale enterprises.


Q: What features should I look for in ecommerce fulfillment software?

A: The features of eCommerce fulfillment software can vary, but some key features to consider include inventory management, order management, warehouse management, real-time order tracking, shipping carrier integration, automated workflows, batch processing, reporting and analytics, and integration with e-commerce platforms or marketplaces.


Q: How does ecommerce fulfillment software help with inventory management?

A: eCommerce fulfillment software provides real-time visibility into inventory levels, allowing businesses to manage stock more effectively. It automates inventory tracking, monitors stock levels, sends low-stock alerts, and facilitates inventory replenishment. This ensures accurate product availability and helps prevent overselling or stockouts.


Q: Can eCommerce fulfillment software integrate with my existing e-commerce platform?

A: Many eCommerce fulfillment software solutions offer integration capabilities with popular e-commerce platforms such as Shopify, WooCommerce, Magento, or BigCommerce. Integration allows seamless synchronization of orders, inventory, and customer data between the platforms, ensuring consistency and reducing manual data entry.


Q: How does eCommerce fulfillment software optimize order fulfillment?

A: eCommerce fulfillment software optimizes order fulfillment by automating workflows, streamlining order processing, and providing intelligent order routing. It helps prioritize orders, allocate inventory, generate picking lists, and streamline packing and shipping processes. This automation reduces errors, speeds up fulfillment, and improves overall efficiency.


Q: Can eCommerce fulfillment software handle multiple warehouses or fulfillment centers?

A: Yes, eCommerce fulfillment software can handle multiple warehouses or fulfillment centers. It enables businesses to manage inventory across different locations, track stock levels separately, and fulfill orders from the most suitable facility based on proximity or stock availability. This flexibility accommodates businesses with geographically distributed operations.


Q: How does eCommerce fulfillment software handle shipping and tracking?

A: eCommerce fulfillment software integrates with shipping carriers and logistics providers, allowing businesses to generate shipping labels, track packages, and provide real-time shipping updates to customers. It streamlines the shipping process, compares shipping rates, and facilitates efficient order tracking throughout the delivery journey.


Q: Does eCommerce fulfillment software provide analytics and reporting?

A: Yes, eCommerce fulfillment software often offers reporting and analytics capabilities. It generates reports on key metrics such as order volume, fulfillment speed, inventory turnover, shipping costs, and customer satisfaction. These insights help businesses monitor performance, identify trends, and make data-driven decisions for process optimization.


Q: Can eCommerce fulfillment software handle returns and exchanges?

A: Many eCommerce fulfillment software solutions include features to manage returns and exchanges. They provide a streamlined process for handling return requests, issuing return labels, managing inventory adjustments, and facilitating exchanges or refunds. This helps businesses efficiently manage the entire order lifecycle, including reverse logistics.


Remember to assess your specific business requirements and evaluate multiple eCommerce fulfillment software options to find the one that best aligns with your needs, integrates with your existing systems, and supports your growth and scalability goals.

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