As Covid 19 restrictions are showing signs of coming to an end (hopefully for good, this time!), consumer behaviour is changing. Even though experts say
The benefits of regularly asking your customers for feedback are countless. Not only does it demonstrate that you care about your customers’ opinions, but it
The eCommerce industry has experienced exponential growth over the past two years. In the UK alone, online shopping increased five-fold in 2020, and consumers have
While a lot of brands tend to focus on personalising the browsing and purchasing experience, few fully consider the benefits of creating a personalised delivery experience.
It is all but essential for online retailers to develop a returns strategy, because the issue will always be a part of the retail customer