Your Scurri questions answered.
At Scurri we understand the complexity of getting to know a new eCommerce platform. Maybe you don’t have time for the back and forth communication process. Your day is over before you even have time to think about the backlog of projects that need attention. Are you like us and wish you could know everything from the get-go? Well, let us help make your life easier by answering some common questions about Scurri.
We are always talking to our customers, getting to know what is right for them. As no two customers are the same, providing software that is helpful to all Scurri users is a principal focus. We get asked lots of questions on a daily basis, so below are some FAQs that we feel compelled to answer.
Your questions:
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How long does the process take from signing my contract with Scurri to going live?
The onboarding process takes approximately 30 days to go live. This timeline varies depending on the level of integration that required for each carrier.
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Which carriers are available with Scurri?
Ship anywhere in the world by using over 40 of the most popular UK, European and international carriers. Scurri integrated with some of the market leaders in delivery solutions. Learn more about our integrations here.
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Which platforms is Scurri integrated with?
Scurri has direct integrations with Brightpearl, Magento and many more. However, our powerful API powers delivery through an effortless integration with any platform.
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Will Scurri allow me to ship internationally?
Yes. Our platform is dynamically engineered to deal with cross-border markets. Create Commercial invoices, CN22 or CN23 reports as necessary in a variety of formats. Customise warehouses in different jurisdictions for localised customs compliance. We empower the most ambitious merchants in the UK to dive deep into international borders and provide opportunities to scale and grow for the future.
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I don’t understand delivery jargon, will Scurri help simplify the industry?
Sure, our ‘jargon busting post’ here which will help you identify terms in the eCommerce Shipping world.
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If I use Scurri, will there be a delay in receiving updates from carriers?
Scurri is directly integrated with each carrier. Data captured from each carrier through the Scurri API or dashboard will give real-time analysis, providing you with the closest possible update for carrier SLA.
Just a few more...
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How often is the Scurri software updated?
We subscribe to Continuous Integration (CI) and Continuous Deployment (CD). CI means our developers can commit their changes and get immediate feedback. CD indicates that we’re continually delivering value. Our team of in-house developers deploy every day to our platform ensuring consistent updates for our users.
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What happens if I need support from Scurri?
Scurri has the highest industry ratings in SLA, NPS and CSAT. We offer a dedicated support team who are committed and empowered to solve problems. At Scurri you speak with a member of our support team every time you call. Our in-house team of developers are on hand to quickly and effectively solve any customer issue.
Still not convinced?
Still unsure if Scurri is right for you? Take a look at our customer success stories here.
Scurri drastically improved our operational speed. The team had us up and running in under two months.
Chris Perrins, CFO, Gymshark
Since onboarding Scurri, our logistics department has seen huge benefits in operational capabilities as well as efficiency.
Bobby Amirahmadi, Head of Logistics, Gousto
To learn more about how Scurri can empower your eCommerce business contact our sales team.