Scurri gives Vision Direct the power to see into the future.
As Europe’s leading online contact lens retailer, Vision Direct needed to provide fast, convenient delivery options that would exceed customer expectations. Take a look at how Scurri provided the eCommerce company with the tools they needed to ensure customer satisfaction throughout their ordering process.
Focusing on the profile.
Since becoming the UK’s first online contact lens supplier in 1998, Vision Direct has grown into a multi-national company, operating in seven EU territories. The organisation consistently delivers exceptional service to customers in the UK, Ireland, Netherlands, Spain, France, Italy, and Belgium.
Viewing the challenges.
Vision Direct faced multiple challenges as they began growing their business. They were looking for a system that would benefit their product and service in numerous areas. Scurri’s solution met all of these needs.
“Our Customers expect fast, super reliable delivery and the ability to easily return items.” – Brendan O’Brien, COO
Scurri enabled them to add new delivery carriers while efficiently managing the existing ones as well as to create reports on order fulfilment and carrier performance. They now can now maintain an order process that is simple to use and, most crucially, they can rely on a system that is adaptable to the expanding eCommerce market.
We can ship the vast majority of orders within 24 hours, and our strong Trustpilot score of 9.5 is due to excellent delivery and exceptional customer care, made possible by our infrastructure and systems.
Upon moving to Scurri, Vision Direct found the platform easy to deploy, incorporate and use. The global organisation could now integrate multiple carriers onto a single platform using our versatile yet straightforward delivery solution.
Our highly sophisticated Rules Engine is effortless to use, and it allows Vision Direct to automatically secure the best service and delivery rates for each order, saving heaps of time and reducing costs considerably.
Combining all these advantages provided by Scurri, the global retailer was able to optimise order fulfilment, shipping, and tracking.
Our Delivery Management Platform equips them for maximum flexibility to add new carriers and our intelligent Rules Engine means switching between them is entirely seamless. Scurri’s scalability means it grows with the business, granting Vision Direct the adaptability they need to future-proof their service.
A dedicated fulfilment centre, reliable delivery and returns system are key to ensuring infrastructure works effectively.
Brendan O’Brien, COO