2023 eCommerce Delivery Trends Report
Shopping habits have changed fundamentally and with that, the bar has risen in terms of customer experience expectations. To react to new eCommerce shopping and shipping habits, retailers must adopt a flexible and agile approach.
Despite economic setbacks, and external pressure on retail supply chains in general, the growth of UK eCommerce is projected to continue.
In this report, we examine the changing behaviours of consumer shopping habits and their increasing expectations of customer experience.
Key findings:
- Almost half of shoppers are committed to making purchases earlier to guarantee delivery by a set date.
- 71% of British shoppers aren’t happy if there isn’t the opportunity to self-select delivery time frames.
- 86% of UK consumers prefer it when merchants provide a range of delivery options
- & much, much more!