eCommerce in numbers | The need to know eCommerce facts and stats of 2020


Things change so quickly in 2020, it can be hard to keep track. That’s why we’ve put together the standout eCommerce statistics of 2020 to help give retailers a view of the current landscape. 

UK retail ecommerce sales will account for 27.5% of total retail sales this year, and sales are expected to far exceed £200 million

 eCommerce, as a proportion of all retail sales, reached a record high at 33.4% in May 2020 during lockdown.

Online sales continued to surge in June compared with pre-crisis levels, growing 61.9% compared to February.

In the UK, the most popular category is clothing and sporting goods, with a 60% share of the market.

33% of consumers said they are shopping more online now than they did during lockdown.


71% of UK shoppers had between 1-3 online shopping orders delivered every week during lockdown, post lockdown figure remains high at 66%.

Highstreet footfall dropped almost 40% despite hospitality reopenings.

37% of over 65′s are said to have increased the amount of shopping online they’ve done since the COVID-19 outbreak.

In the UK, PayPal and credit or debit cards are the most popular method of payment online, with 49% and 37% respectively in 2019.


  1. Amazon (estimated 362 million monthly visits)
  3. eBay (estimated 254.5 million monthly visits)
  5. Argos (estimated 41.9 million monthly visits)
  7. Screwfix (estimated 21.2 million monthly visits)
  9. Marks and Spencer (estimated 21 million monthly visits)

59% of UK shoppers say that they intend to consciously seek out British brands to support the UK economy as a result of the pandemic.

70% of Brits say they’d be uncomfortable shopping in-store despite reopenings.

The online grocery market is forecast to grow by 33% in 2020 to reach an estimated value of £16.8 billion, up from £12.7 billion in 2019.

The average online spending has increased from £226 across 3 months in 2019* to £226 for just the month of June in 2020.

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Brits are expected to spend an average £195 each on non-essentials, equating to £9.3 billion across the country.

Experts predict that mobile eCommerce sales will account for 72.9% of all retail sales by 2021, which shows the impact that mobile eCommerce has had on the retail industry.

The top 4 factors that customers cited as being important to them in June 2020 were: 

  1. Being kept informed of delivery  87%
  2. Free delivery 86%
  3. Coronavirus-specific delivery options  74%
  4. Specified delivery window 68%
Laura Roche - Scurri content Marketing


Laura Roche Marketing Executive, Scurri

Laura Roche is a Marketing Executive at Scurri, managing social media and content marketing. Laura shares breaking news in the eCommerce space with our readers as well as sharing insights across the delivery and logistics landscape.

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