Scurri’s easy-to-integrate post-purchase communications tool puts you in control of sending own-branded communications.
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How it works
Once a shipment is manifested in the Scurri platform†, those shipment details flow automatically into our post purchase communications tool
When our software receives the shipment information, it uses the tracking data to trigger a series of branded customer emails based on configured conditions.
The routes which are set by you are based on easy-to-use filters that create the conditions for each email to be sent.
You may decide that particular tracking statuses, such as In Transit or Out For Delivery, should trigger an email.
You can create any number of filters and send particular emails for orders over a certain value, for VIP customers, and based on the SKU, for example.
Save 15% when you contact us today*
Key features
Our post-purchase communications tool provides a simple-to-use yet powerful email send tool that gives you full control to personalise the design of your tracking emails – with no API setup required.
No more third parties sending tracking emails on your behalf – now you can turn the post-purchase experience into a marketing opportunity and maintain end-to-end communication with your customer.
“Shipping updates have been found to have a 117% higher open rate than other forms of email communication.
Our post-purchase communications tool places your brand directly in front of your customer during this highly engaged period.”
Rory O’Connor, CEO – Scurri
With our post-purchase communications tool, you can easily automate personalised communications to customers.
Easy-to-set up configurations help streamline and simplify complex communications.
Enjoy unparalleled opportunity to customise messages and leverage each moment of the post-purchase journey with for maximum return.
Here are some examples of how routes and triggers can be used to customise messages:
“It’s well known that eCommerce tracking emails can get open rates of up to 50%-80% in comparison to the 10%-20% open rate of typical marketing emails.
Scurri Track Plus helps retailers personalise and customise communications during this period of exceptionally high engagement.”
Sarah Doran, Product Manager – Scurri
Whether you’re an existing Scurri customer or want to use our post-purchase communications tool as a standalone product – integrating with your carriers and tech stack is easy.
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Save 15% when you contact us today*
*15% discount is applicable to quotes generated by 30th June 2023 and contracts signed by 31st July 2023. Contracts signed after July 31st 2023 do not qualify for this offer.
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