Own your post purchase communications
- The post-purchase phase is the period during which your customers show highest engagement.
- Scurri's easy-to-integrate post-purchase communications tool puts you in control of sending own-branded communications.
Take control of the post-purchase experience
Reduce WISMO queries and boost customer loyalty with on-brand communications that drive engagement
Reduce WISMO queries and boost customer loyalty
Gain the visibility, control and efficiency you need to be in the driving seat during the critical period of post-purchase communications.
Engage
Engage customers with own-branded tracking emails
- Drag and drop or HTML design
- Library of templates
- Performance reports
Boost
Boost brand loyalty with personalised communications
- Upsell products and offers
- Promote discounts or gifts
- Encourage reviews
Reduce
Reduce WISMO queries, confusion and churn
- Keep customers informed
- Easily configured triggers
- Flexible automation
Turn the post-purchase experience into a marketing opportunity
Key features
Branded Emails
Boost loyalty with branded tracking emails
- Our post-purchase communications tool provides a simple-to-use yet powerful email send tool that gives you full control to personalise the design of your tracking emails - with no API setup required.
- No more third parties sending tracking emails on your behalf - now you can turn the post-purchase experience into a marketing opportunity and maintain end-to-end communication with your customer.
- Drag & drop tools, pure HTML, or both
- Library of responsive templates
- Upsell, promote offers and encourage reviews
- Link to social media
- Track your success metrics with comprehensive reports
“Shipping updates have been found to have a 117% higher open rate than other forms of email communication.
Our post-purchase communications tool places your brand directly in front of your customer during this highly engaged period.
Rory O’Connor, CEO – Scurri
Automation
Reduce WISMO queries with automated communications
- With our post-purchase communications tool, you can easily automate personalised communications to customers.
- Easy-to-set up configurations help streamline and simplify complex communications.
- Customise the types of emails sent
- Personalise emails based on filters such as country, type of delivery etc.
- Set up triggers to send communications based on delivery stage
- Automated routes ensure efficient, seamless communication that runs by itself
Next-generation customisation
Customise messages with unparalleled flexibility
- Enjoy unparalleled opportunity to customise messages and leverage each moment of the post-purchase journey with for maximum return.
- Here are some examples of how routes and triggers can be used to customise messages:
- When a customer's delivery arrives as planned, send them a review request
- If a customer orders a new product, send them an incentive to share the unboxing on social media
- If a customer needs to sign to accept their delivery, send them a reminder when their item is out for delivery
- If a customer is based in a certain country, send them information about physical stores near them
- If a product needs instructions, include a how to video upon delivery
Integration
Easily integrate with your carriers and tech stack
- Whether you’re an existing Scurri customer or want to use our post-purchase communications tool as a standalone product - integrating with your carriers and tech stack is easy.
- We've already done the heavy carrier integration work so you don't have to
- For non-Scurri customers, shipments can be imported flexibly via API or CSV
- For Scurri customers, shipment details flow directly from Scurri as soon as they are manifested
- All of our integrations and systems are protected and secure - giving stringent protection to your customer data
How it works
Our post-purchase communications tool enables retailers to maximise retention, protect customer acquisition and generate new revenue in the form of up-sell opportunities.
Automatic flow
Once a shipment is manifested in the Scurri platform*, those shipment details flow automatically into our post purchase communications tool
Branded emails
When our software receives the shipment information, it uses the tracking data to trigger a series of branded customer emails based on configured conditions.
Routes set by you
The routes which are set by you are based on easy-to-use filters that create the conditions for each email to be sent.
Triggered emails
You may decide that particular tracking statuses, such as In Transit or Out For Delivery, should trigger an email.
Multiple filters
You can create any number of filters and send particular emails for orders over a certain value, for VIP customers, and based on the SKU, for example.
*For non-Scurri customers, shipment information is imported via CSV or API
Take control of your
post-purchase communications
Trusted by Market Leaders
Our post-purchase communications tool is brought to you by the same team who developed Scurri – an industry leading, award winning delivery management platform that connects over 100 million orders per year.
Best in class for label dispatch mangement.
Scurri is a fast and reliable SAAS based label solution with a powerful rules based engine which allows us to tailor our label creation to both country and SKU based accuracy. Scurri is a time saving investment and allows our business to grow with a multiple carrier approach to omnichannel retailing.
Fantastic Delivery Management Software!
The team at Scurri are second to none, they are quick to answer and queries that we have and really treat us like valued customers. I would highly recommend Scurri to anyone thinking of using delivery management software.
Excellent piece of software and a great company to work with
Scurri has an excellent and very modern interface, easy to use and pretty reliable. The rules system is brilliant and allows for intense customisation of shipping. We sell a large range of items, large, small, low and high prices and we use 4 different couriers... which would constitute a logistical nightmare if it wasn't for Scurri!
An amazing eCommerce Tool that can handle everyday shipping
Clean and simple interface that is easy to navigate. The breakdown/report of each carrier to get a total number of orders shipped is great for logistics and marketing purposes.
Excellent helpful service
Scurri have helped us here with many operational challenges, their are quick and efficient responses make the operation much more valuable.
Scurri, the future of logistical API label validation? YES
Hands on account managment working together so Scurri can understand what buisness requirments they have. Detailed road map of upcoming carrier intergrations.
Excellent Shipping Software
The "Scan to Print" feature is particularly useful.
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Take control of your
post purchase communications