Take control of the post-purchase experience

Reduce WISMO queries and boost customer loyalty with on-brand communications that drive engagement


Own your post purchase communications

Reduce WISMO queries and boost customer loyalty

Gain the visibility, control and efficiency you need to be in the driving seat during the critical period of post-purchase communications.


Engage customers with own-branded tracking emails


Boost brand loyalty with personalised communications


Reduce WISMO queries, confusion and churn

Turn the post-purchase experience into a marketing opportunity

Key features

Branded Emails

Boost loyalty with branded tracking emails

“Shipping updates have been found to have a 117% higher open rate than other forms of email communication.


Our post-purchase communications tool places your brand directly in front of your customer during this highly engaged period.

Rory O’Connor, CEO – Scurri

scurri delivery management software


Reduce WISMO queries with automated communications

Next-generation customisation

Customise messages with unparalleled flexibility


Easily integrate with your carriers and tech stack

Last mile delivery tracking with phone

How it works

Our post-purchase communications tool enables retailers to maximise retention, protect customer acquisition and generate new revenue in the form of up-sell opportunities.

Automatic flow

Once a shipment is manifested in the Scurri platform*, those shipment details flow automatically into our post purchase communications tool

Branded emails

When our software receives the shipment information, it uses the tracking data to trigger a series of branded customer emails based on configured conditions.

Routes set by you

The routes which are set by you are based on easy-to-use filters that create the conditions for each email to be sent.

Triggered emails

You may decide that particular tracking statuses, such as In Transit or Out For Delivery, should trigger an email.

Multiple filters

You can create any number of filters and send particular emails for orders over a certain value, for VIP customers, and based on the SKU, for example.


*For non-Scurri customers, shipment information is imported via CSV or API

Take control of your

post-purchase communications

Trusted by Market Leaders

Our post-purchase communications tool is brought to you by the same team who developed Scurri – an industry leading, award winning delivery management platform that connects over 100 million orders per year. 

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More about Scurri


Exclusive events for eCommerce retailers

At Scurri, we’re known to throw a good party for eCommerce retailers.

From Arctic Monkeys to the British Grand Prix and regular eCommerce Insight events – our 2023 calendar has everything you’ll need to keep you inspired, connected and entertained.

Discover our events schedule and request to attend.


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Next steps

See examples of how we have helped leading retailers drive efficiencies, growth and profit.

Discover how our solutions solve delivery pain points for our customers.

Meet our customers and hear why they choose Scurri as their delivery management platform.

Take control of your

post purchase communications