Getting Personal in the Last Mile and Beyond to Win Over Millennials and Gen Z

Here at Scurri, we put you back in control of the customer delivery experience (CdX) by reducing delivery support overhead, reducing the volume of customer delivery enquiries, reducing negative reviews, increasing repeat purchase revenue, and protecting your brand across the full customer experience.

Get Personal with Scurri Track Plus and take control of your Customer Delivery Experience (CdX)

Reduce delivery support overhead with highly-customisable, own-branded tracking emails
Reinforce your brand and boost repeat purchases with a branded tracking timeline
Reduce order anxiety by providing Estimated Delivery Date
Improve customer experience during a time of peak engagement
Gain the post-purchase insights you need to make data-driven decisions

Find out how Scurri Track Plus can revolutionise your post-purchase setup:

Did you know?

In our latest report, we use original consumer research to demonstrate that retailers and brands should urgently revisit their personalisation strategies and consider accelerating adoption of new techniques and software:

81%

will always open emails from a retailer or brand if they are updating them on the progress of their delivery

71%

of respondents have more confidence in the tracking or shipping update information if sent directly by the retailer

69%

of respondents are more wary of unbranded or third-party delivery updates as they think they might be scams – increasing to 76% of Gen Z

53%

say tracking updates should come from the retailer rather than a delivery partner

53%

of respondents find receiving unbranded updates from a carrier or courier company confusing as they don’t always know which order it is referring to – increasing to 65% of Gen Z and Millennials

42%

say receiving personalised offers in tracking or shipping updates is a benefit that makes them more likely to repeat purchase

Take control of the Customer Delivery Experience (CdX)

Reduce delivery support overhead with highly-customisable, own-branded tracking emails
Reinforce your brand and boost repeat purchases with a branded tracking timeline
Reduce order anxiety by providing Estimated Delivery Date
Improve customer experience during a time of peak engagement
Gain the post-purchase insights you need to make data-driven decisions