Ecirette Delivery Management
Case Study
“Scurri’s technology has allowed us to streamline operations, eliminating the need for additional headcount and reducing API maintenance costs.”
Alex Pescar Jr
Head of Operations, eCirette
Ecirette x Scurri Case Study
Streamlined delivery operations leading to profitable growth
Alex Pescar Jr
Head of Operations
400%
95%
90%
Alex Pescar Jr, Head of Operations
Ecirette
Delivering Control
Scurri have helped Ecirette take control of Costs, Operations and Growth
By minimising manual processing, Scurri Connect significantly lowers labour expenses.
Scurri Connect automates the entire shipping process, from label generation to final delivery.
Scurri Connect empowers Ecirette to scale seamlessly while upholding its reputation for fast, reliable delivery.
Founded in 2009, Ecirette was born from its founder’s commitment to quitting traditional smoking. With a mission to support others in finding alternatives to traditional smoking, the company has since become Ireland’s leading seller of vaping products.
Beyond its strong domestic presence, Ecirette also serves wholesale clients across Europe, earning a reputation for reliability and outstanding customer service.
Founded in 2009, Ecirette was born from its founder’s commitment to quitting traditional smoking. With a mission to support others in finding alternatives to traditional smoking, the company has since become Ireland’s leading seller of vaping products.
Beyond its strong domestic presence, Ecirette also serves wholesale clients across Europe, earning a reputation for reliability and outstanding customer service.
Originally a small family business, Ecirette experienced rapid expansion, particularly during the pandemic. As order volumes surged, the company recognised the need for a robust delivery management solution to sustain its growth efficiently.
“Prior to working with Scurri, we were weighed down by manual processes,” said Alex Pescar Jr, Head of Operations at Ecirette.
“Even after onboarding, support queries and updates were handled flawlessly. Scurri’s commitment to customer service and unrivalled knowledge of delivery operations helps us consistently achieve our key performance indicators.
The three biggest benefits we’ve seen are increased efficiency, scalability, and exceptional customer support.”
Crucial to Scurri’s ability to provide this industry-leading level of support is a commitment to understanding Ecirette’s annual objectives and ongoing performance.
This involves being available to support and optimise delivery as needed – an approach that is reflected in Scurri’s industry leading CSAT and NPS scores.
A major focus for Ecirette was ensuring seamless integration with all order platforms, including Shopify and its ERP system. “Scurri delivered on this priority, enabling smoother logistics management.”
Alex Pescar Jr, Head of Operations
Ecirette
Improving Operations
“Scurri’s technology has allowed us to streamline operations, eliminating the need for additional headcount and reducing API maintenance costs.
These savings have been invaluable as we continue to scale our business in a lean, efficient manner.”
“Scurri’s technology has allowed us to streamline operations, eliminating the need for additional headcount and reducing API maintenance costs.
These savings have been invaluable as we continue to scale our business in a lean, efficient manner.”
Controling commercials
Before Scurri, manual tasks such as publishing tracking numbers to customer orders were time-consuming and inefficient. Scurri automated these processes, improving transparency and significantly reducing customer support queries.
“By reducing time spent on label printing, we’ve been able to focus more on quality control.”
“Previously, manual processes took at least two hours per day. With Scurri, order processing now takes less than five minutes daily – a 95% reduction.””
Alex Pescar Jr,
Head of Operations, Ecirette
“Our consistently high rating and customer praise for delivery speed can be attributed in part to Scurri. Their platform has enhanced both delivery efficiency and post-purchase tracking, which customers value highly.”
Alex Pescar Jr
Head of Operations, Ecirette
Ramping up volumes
A core value of Ecirette is trust, and being able to deliver on the promise of an excellent service. This is reflected in Ecirette’s large amount of repeat customers and industry-leading Trustpilot rating of 4.6.
Notably, 90% of recent customer reviews contain an unprompted focus on speed of delivery.
Alex Pescar Jr, Head of Operations
Ecirette
A partner for future growth
Scurri supports Ecirette’s plans for the future which include continuing to scale, further improving sustainability and taking action on delivery insights
As Ecirette contintue to scale, analysing past performance plays a key role in planning for the future.
“The Scurri reporting dashboards provide a bird’s-eye view of our delivery operations, allowing us to visualise courier splits and analyse domestic versus international shipments with ease.”
Scurri’s multi-carrier integrations and precise last-mile delivery data have been instrumental in Ecirette’s sustainability efforts.
“Scurri works with environmentally conscious carriers, helping us reduce our carbon footprint. Their reporting dashboards also provide real-time delivery data, allowing us to reroute shipments when necessary – preventing unnecessary returns to warehouses and further minimising waste.”
Sustainability is a key objective of Ecirette’s over the coming years and Scurri’s multi-carrier integrations and precise last-mile delivery data have been instrumental in Ecirette’s sustainability efforts.
“Scurri works with environmentally conscious carriers, helping us reduce our carbon footprint.
Their reporting dashboards also provide real-time delivery data, allowing us to reroute shipments when necessary – preventing unnecessary returns to warehouses and further minimising waste.”
Alex Pescar Jr, Head of Operations
Ecirette
Key results and savings
400%
95%
90%
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