Asos returns policy change to combat 'serial returners'.

The eCommerce weekly top 3

Here we share our top three ecommerce news items of the week.

The ease of returning items to Asos is a key player in retaining their customers, however, it seems some shoppers have been taking advantage. As a result, Asos have made some major changes to the policy in a bid to clamp down on fraudulent shoppers. The good news is that the returns period has been extended.


The retail sector relies heavily on workers from overseas, post-Brexit immigration laws will have a huge impact on retail employers when it comes to recruiting and keeping staff. The high street is seeing a reduction in the demand for full-time workers, meanwhile, Brexit is having an impact on the supply side.

Consumer lobby group Which? carries out independent product testing, products that fail these are labelled as “Don’t Buy”.  They have found 15 “Don’t Buy” products with four-star ratings or higher based on online customer reviews at Amazon, Argos, Currys PC World and John Lewis.  

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