AI for Retailers

AI adoption in retail is growing fast – 40% of eCommerce executives already use AI, and 80% expect to by 2025.

 

With possible use cases spanning customer retention, customer support, product recommendations and more, the possibilities for AI in retail are vast. Yet, finding the right AI solution that meets business goals is a key challenge for eCommerce retailers.

Automated WISMO Resolution

Introducing Scurri AI Concierge

At Scurri, we’ve leveraged our significant expertise within retail technology to develop Scurri AI Concierge – a personalised AI assistant that reduces costs and enhances customer experience for eCommerce retailers by:

Helping retailers meet the AI challenge

  • Automating WISMO resolution
  • Streamlining FAQs with trained responses
  • Embedding marketing campaigns within the post-purchase phase
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82%

Queries absorbed by AI

A quick and simple way to ask ‘where is my order?’

40%

Of queries shift to social

Streamlining the customer experience

Key features

Automated WISMO Resolution

via digital assistant

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AI Powered
FAQ

with accurate responses

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Embedded Campaigns

on customers preferred channels

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Solve 82% of WISMO queries

The No. 1 question online retailers are asked all the time is ‘where is my order?’

 

Answering this is a costly process, and usually involves four steps:

 

Customer Query

Customer Service

Carrier Service 

Customer Service

With Scurri AI Concierge, 82% of WISMO queries can be resolved automatically via AI 

– greatly reducing operational costs and improving the customer experience.

Automated WISMO Resolution

Automate your WISMO responses with our digital assistant

  • Engage customers and answer WISMO queries in the channels they use every day including Facebook Messenger, Whatsapp, etc.
  • Deflect low value, high volume WISMO queries
  • Easily integrates with customer service platforms including Gnatta, Zendesk, Oracle, Scintillate and more
  • Customers are onboarded seamlessly through your existing website FAQ page, or any post-purchase communications
  • Deep integrations straight into global carriers
  • As used by leading retailer:
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Unlimited FAQ  capabilities

Use Scurri AI Concierge to answer unlimited customer FAQs in their channel of choice. No API required.

Answer unlimited customer queries

Automated FAQ responses in your brand's tone of voice

Our digital assistant can automatically answer low value, high volume questions with ease.

  • Unlimited FAQs and trained responses designed to resolve your customer queries via AI
  • Keep customers engaged and informed on their social channel of choice
  • A simple, valuable and repeatable service in your customers' preferred social messaging channels
  • Seamless integration with your existing website FAQ page
  • No API required
  • As used by leading retailer:
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Embedded Marketing Campaigns

Unlock marketing opportunities at a time of peak engagement with our embedded marketing campaigns

Increase Revenue & Brand Loyalty

Target existing customers at a time of peak engagement

  • Flash sales, trending products, add-ons
  • Visual product promotion
  • Monitor engagement and conversion
  • Targeted to marketing opt-ins
  • As used by leading retailer:
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The cost and friction in answering ‘Where is my Order?’

WISMO queries can cost retailers signigicantly

4 Manual Steps

The No. 1 question online retailers are regularly asked is ‘where is my order?’

This question often has 4 manual steps to get the answer and stops customer service from solving complex customer queries.

 

Get in touch to see how Scurri AI Concierge can help reduce costly WISMO queries.

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Reducing WISMO costs by deflecting low value, high volume questions

Answering customer queries through an FAQ integration. No API required.

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Book a consultation with our team to see how Scurri AI Concierge can help you reduce costs and enhance your customer experience 

More about Scurri

Scurri Connect for carrier management

From labelling to delivery, Scurri Connect seamlessly connects every stage of the eCommerce journey. Discover why retailers choose Scurri Connect to power their shipping and delivery.

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Scurri Track Plus for post-purchase experience

Take control of the Customer Delivery Experience (CdX). See first-hand how Scurri Track Plus can transform the customer delivery experience.

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