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My Account | FAQs
At Scurri, we want you to enjoy being a part of our community and we want you to be sure of how the whole process works. That's why we've compiled a list of customers' frequently asked questions so you can be completely in the know when you're connecting with customers or Transport Providers.
How do I get a quote for my delivery?
What happens after I add my delivery?
How do I accept a quote on my delivery?
How do I decline a quote?
How can I receive more quotes?
How do I ensure a Transport Provider is trustworthy?
When and who do I need to pay?
How can I be sure my delivery will arrive in the same condition as when it was collected?
How do I get a quote for my delivery?
If your delivery is a standard parcel or pallet you can retrieve quotes using the search box on our home page.
If you are happy with a quote you receive you can book directly from the search results.
What happens after I add my delivery details?
After you enter in the delivery details, all relevant Transport Providers who are interested in your delivery will be notified and invited to submit a cheap quote. They are alerted because their preferences match your delivery in one of the following ways:
If you change your mind and decide not to proceed, please remove your delivery request as soon as possible, this then saves the Transport Providers from making unnecessary quotes. You can delete your delivery details at any time by viewing the 'My Deliveries' page and clicking the delete icon beside the listing.
How do I accept a quote on my delivery?
Log in to your Scurri account to view your deliveries.
On the 'My Deliveries' page you will be shown each of your deliveries with their associated quotes. You can view the quotes for a delivery by selecting the 'quotes' button on that delivery. Use the 'accept' button on your chosen quote and follow the simple payment procedure to secure the job.
How do I decline a quote?
You are under no obligation to accept the quotes placed on your delivery.
How can I receive more quotes?
There is no special formula to make your shipment look more attractive but we do advise that you give as such detail as possible when listing your item/s. A Transport Provider is going to be more willing to quote if he or she has a clear understanding of your job in hand. Being flexible on your shipment dates will certainly help you improve your chances of finding a company going your way with room to spare. Also, be sure your shipment is in the correct category.
How do I ensure a Transport Provider is trustworthy?
Scurri aims to provide both customers and Transport Providers with a safe community where they can interact to mutual benefit. To ensure this we have created a feedback and recommendation rating system which will allow Transport Providers / customers to gauge how reliable another party might be based on previous jobs. All feedback scores can be viewed when you click on the Transport Providers name.
Please be aware that all Transport Providers are required to verify themselves. It is not compulsory to complete the verification process but a Transport Provider with an unverified status should always be questioned. All new Transport Providers signing up to Scurri will have a period of time (normally not more than one week) when they will hold an unverified status, Transport Providers that have been active on Scurri for more than one week and whose status remains unverified should be questioned. Always ensure you have checked the verification status of each Transport Provider before you accept a quote. This can be viewed on the Transport Provider's profile page and your 'view quotes' page found on your dashboard.
When and who do I need to pay?
Payment in full is required to secure a quote on Scurri and confirm the delivery. This payment is taken only after you have accepted a quote, not before. This can be paid either through our Secure Payment Gateway (all major credit cards accepted) or through Paypal.
How can I be sure my delivery will arrive in the same condition as when it was collected?
Firstly, Scurri advise that you wrap and pack your item/s as well as you can. This will alleviate the chances of your items getting damaged during the journey. Scurri also provides each job with a Delivery Information document to be used by both parties for your convenience.'
What if I don't know the exact measurements right now?
In order for us to provide you with the best competitive delivery quote, It is very important to know your item measurements.
Transport Operators across Ireland have Terms and conditions that must be met in order to ensure pick up of your item.
It is advisable not to try and guess at measurements, as your item may be refused on collection.
What details should I have to hand while filing out this process?
The only details we require to provide you with an online delivery quote are:
Dimensions and the approximate weight,
Collection and Delivery contact name, delivery address and contact number.
*Please note a contact number for both collection and delivery must be supplied.
We provide instant delivery quotes that you can accept straight away.
How long do I have to wait for a Delivery Quote from Scurri?
There are two possibilities.
For all parcel delivery quotes and pallet haulage delivery quotes that meet the general requirements specified (dimensions and weight), we will provide you with instant quotes there and then.
For larger item quotes, the process is a little different. You simply enter your item details as you would for the parcel delivery and pallet delivery categories. Once we have your details, our Trusted Transporters are notified immediately and we will email you with a quote as soon as possible.
OK so I want to accept a Delivery Quote, what next?
Great!!All you need to do to accept a delivery quote is select ‘accept quote' and you will be directed to Realex Payments secure online payment service provider and simply enter your credit card details.
Who are Realex? I would really like to know more about them before making a payment.
Realex Payments is a leading European online payment gateway, headquartered in Dublin with offices in London and Paris. Established in 2001, they provide a complete online payment solution to over 4,000 clients including Virgin Atlantic, VHI Healthcare, Vodafone, Party Poker, Daft.ie, Aer Lingus, AA Insurance amongst many others. Security is one of the key values Realex offers and were one of the first companies in Europe to be PCI (Payment Card Industry) compliant and remain compliant. They provide comprehensive fraud management solutions, to reduce and manage your exposure to fraud. All information when in transit via the internet is encrypted (128bit SSL) to ensure confidentiality of sensitive data. Realex Payments are registered with the data protection commissioner as a "Data Processor". All cardholder information is encrypted. Scurri had no access to your card details.
If you would like to find out more about Realex, simply click on the link to visit their Website.Realex Online Payment Service Providers
I have paid online, so what now?
Once payment is approved, you will receive confirmation of payment and your delivery details via email.
Do I need to enter item contents?
Yes, you have to enter the contents of your pallet and it is important that you state what is being delivered. Transportation of hazardous goods is prohibited. Anyone who sends, or causes to be sent, a prohibited or restricted item or improperly packaged hazardous material may be subject to severe regulatory, or indeed criminal penalties.
example of prohibited goods:
Do I need to enter weight and dimensions?
Yes, you have to enter the weight and dimensions.
What are my options if my item is over the maximum restrictions allowed?
We can still provide you with a delivery quote if your pallet is over the maximum restrictions, simply tell us and we will email you with a delivery quote as soon as possible.
Do I need to tick the check-boxes and why?
Yes, you need to confirm that you meet the standard requirements in order to avail of the cheapest online delivery quotes that we can get for you on that day. Transport companies will refuse to take your item if it does not match up with the details you provided at the time of receiving your delivery quote.
I confirm this item is mounted on a pallet no longer than 100cm, no wider than 120cm and no higher than 170cm.*
Your item must meet these requirements. Please ensure that your item for example; does not hang out over the edges of the pallet, otherwise it will be refused at collection. Items not mounted safely,securely and wrapped are at a high risk of potentially getting damaged in transit.
*If you don’t meet these requirements, it is important, so simply let us know and we will email you back with a delivery quote as soon as possible!
I confirm the location of this pallet is accessible by a goods truck.*
Restricted access can cause your pallet to be refused at collection, it is important that the transporter can easily get to your item.
Factors that Restrict Access:
Narrow peers on driveway preventing truck from accessing the property.
Pallets are unable to be moved by a pallet truck on a gravel driveway.
Road surface must be flat and of concrete or tarmac.
Why do you want my contact number?
Scurri only asks for your contact number, so transporters can easily contact you if they need to, prior to or on the day of collection.
What time will my item be collected at?
Collections take place during business hours.
Does somebody need to be here when the item is collected?
Yes. If for some reason it is not possible for someone to be there, please ensure you ring the transporters and make arrangements.
Can I leave the item at a local shop etc.?
Transporters have no problem collecting at local shops,etc. Please ensure you ring the transporters to confirm.
What if I need to change Collection pick up/Delivery drop-off point?
If you need to change the collection point, then please contact the transporter straight away. You will find their details on your confirmation email, once payment was confirmed.